Customer Service Representative responsible for assisting clients with their health insurance inquiries via telephone. Ensuring excellence in service and compliance with regulations while documenting all interactions.
About the role
- Customer Service Representative responsible for cashiering and food handling at H&S Energy store. Upholding exceptional customer service and ensuring a welcoming environment for all customers.
Responsibilities
- Greet all customers with enthusiasm and professionalism, creating a welcoming environment
- Deliver friendly, efficient, and accurate service at checkout while maintaining a positive attitude
- Follow the company’s Four Steps of Customer Service with every interaction to achieve outstanding customer satisfaction and Mystery Shop performance
- Communicate current promotions, loyalty programs, and product recommendations to enhance customer engagement
- Represent the company with professionalism in appearance, communication, and conduct
- Operate the Point of Sale (POS) system accurately for all cash, credit, and debit transactions
- Ensure correct change is given, receipts are issued, and refunds or exchanges are processed per company policy
- Perform safe drops, cash counts, and drawer balancing at shift end following standard procedures
- Verify identification for age-restricted items (alcohol, tobacco, lottery) and credit transactions
- Stock shelves, coolers, and displays to ensure products are organized, priced correctly, and visually appealing
- Maintain signage, promotional materials, and pricing accuracy
- Remove expired, damaged, or recalled items and report discrepancies to the Station Manager
- Keep the sales floor, counters, and displays neat, clean, and clutter-free
- Prepare and maintain all self-serve and ready-to-eat food and beverage stations (coffee, fountain, roller grill, etc.)
- Follow all food safety, sanitation, and temperature guidelines
- Clean and sanitize equipment regularly to ensure quality and compliance
- Maintain cleanliness of the entire facility, including restrooms, fueling area, and trash disposal
- Refill windshield washer stations, paper towels, and squeegees at the pumps
- Follow all safety procedures and emergency response protocols, including knowledge of shutoff systems
- Report equipment malfunctions or safety hazards immediately to management
- Adhere to the station’s shift duties checklist for assigned shifts
- Understand and assist with car wash operations (if applicable)
- Perform other job-related duties as assigned by management
Requirements
- High school diploma or equivalent preferred
- Previous experience in retail, food service, or customer-facing roles preferred
- Basic knowledge of POS systems and cash-handling procedures
- CPR and First Aid training a plus
- Strong communication skills and the ability to work effectively in a team environment
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