Customer Service Specialist handling inbound and outbound mortgage loan inquiries in a hybrid role. Delivering exceptional customer service and resolving borrower issues efficiently.
About the role
- Customer Service Representative supporting daily store operations at H&S Energy. Responsible for cashiering, maintaining store presentation, and ensuring food quality.
Responsibilities
- Greet all customers with enthusiasm and professionalism
- Deliver friendly, efficient, and accurate service at checkout
- Follow the company’s Four Steps of Customer Service
- Communicate current promotions, loyalty programs, and product recommendations
- Operate the Point of Sale (POS) system accurately for all transactions
- Ensure correct change is given, receipts are issued, and refunds or exchanges are processed
- Stock shelves, coolers, and displays to ensure products are organized
- Prepare and maintain all self-serve and ready-to-eat food and beverage stations
- Maintain cleanliness of the entire facility
- Adhere to the station’s shift duties checklist for assigned shifts
Requirements
- High school diploma or equivalent preferred
- Previous experience in retail, food service, or customer-facing roles preferred
- Basic knowledge of POS systems and cash-handling procedures
- CPR and First Aid training a plus
- Strong communication skills and the ability to work effectively in a team environment
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