Webchat Sales Representative at HCF managing customer inquiries and assisting in product selection through live Webchat support. Engaging with leads and maintaining excellent communication and service standards in healthcare.
Responsibilities
Support customers via live Webchat
Answer customer questions and help them choose the right HCF product
Handle enquiries and recommend products
Educate prospects on the benefits of HCF services
Manage objections and maintain confidentiality
Adhere to high web chat quality standards
Make outbound calls to various lead types
Requirements
Outstanding customer service commitment
Team-oriented with performance-driven mindset
Positive attitude and adaptability
Ability to work under pressure
Excellent communication skills
Intermediate computer skills (MS Office, Outlook)
Benefits
Flexible working arrangements
50% subsidy on HCF hospital and/or extras cover
Family-friendly certified employer
18 weeks of parental leave for all new parents
Mental health and wellbeing programs, including workshops, fitness classes, flu vaccinations, skin checks and more
Discounts on HCF’s products, including life, pet and travel Insurance, as well as discounts at Fitness First gyms and on our eyecare products.
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