Customer Care Representative processing calls and managing service tasks for Crown Equipment Corporation. Dispatching technicians and handling service billing in a fast - paced environment.
About the role
- Customer Service Agent at H.B. Fuller managing order cycles for clients in Brazil. Collaborating with cross-functional teams for effective customer service and timely order execution.
Responsibilities
- Manage the full order cycle, including entry, maintenance, confirmation, and follow-up.
- Provide timely, professional responses to customer inquiries.
- Communicate proactively about order‑related changes or impacts.
- Perform SAP tasks such as customer master updates, CoA processing, invoice queries, and complaint handling.
- Collaborate with Finance, Logistics, Supply Chain, and Sales to support OTIF delivery.
- Support local SHE objectives and regulatory compliance.
- Manage consignment stock and customer portal requirements.
- Document disputes and initiate resolution procedures when needed.
Requirements
- High school diploma or commercial school education
- 2+ years of experience
- Fluency in English and at least one additional major language
- Experience in customer service or customer support with regional scope
- Ability to work under supervision while developing business knowledge.
Benefits
- Health insurance
- 401(k) matching
- Paid time off
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Customer Care Rep responsible for processing calls and dispatching technicians. Supporting record maintenance and interdepartmental collaboration for Crown Equipment Corporation's customer care operations.
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