Implementation Manager facilitating customer implementations on AI - powered reputation management platform. Managing project delivery and customer success through effective communication and best practices.
About the role
- Implementation Consultant collaborating with Customer Success to deploy AML and fraud prevention solutions. Leading client training and technical deployment for effective solution integration.
Responsibilities
- Collaborate with clients to gather and analyse their requirements and business processes
- Understand the risks involved to the customer and Hawk for solutions proposed
- Conduct thorough needs assessments to understand clients' AML and fraud prevention needs
- Provide expert advice on best practices and optimal solution configurations
- Configure and customize our AML and fraud prevention solutions to align with client requirements
- Lead the technical deployment of our solutions, ensuring seamless integration with clients' existing systems and workflows
- Develop and deliver comprehensive training sessions for clients’ teams to ensure they can effectively use our solutions
- Manage implementation projects from start to finish
- Work closely with our Product Management and Development teams to provide client feedback and suggest improvements
Requirements
- 4+ years of experience in Solution Consulting, Implementation Consulting/Engineering, Solution Architecture, Technical Product Management, or Customer Success in a B2B environment
- Bachelor's degree in engineering, computer science, information systems, or related fields
- Prior experience in the banking or financial industry is essential
- Ability to structure complex integration challenges and build productive relationships with internal and external stakeholders
- Strong grasp of technological and business concepts
- Experience with compliance, AML, and Fraud is highly advantageous
Benefits
- Culture of mutual trust
- Opportunities to grow professionally
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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