Hybrid Business IT Support Specialist

at Haviland Broadband

• Job title: Business IT Support Specialist
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Associate's Degree
• Tech skills: DNS, Firewalls, VMware
• Location requirements: Hybrid, Wichita, United States

About the role

• IT Support Specialist providing technical expertise and support to business clients in Wichita, Kansas. Responsibilities include troubleshooting, system administration, and collaborating with sales for solution design.

Responsibilities

• Act as the initial point of contact for client technical issues.
• Provide onsite and remote technical support to business clients for desktops, laptops, and basic network issues.
• Respond to service tickets, phone calls, and emails; diagnose and resolve Level 1 issues efficiently.
• Maintain clear, professional communication to gather problem details and provide timely updates and resolutions.
• Perform root cause analysis and develop sustainable solutions to recurring technical problems.
• May serve as a technical escalation point for Tier 1 and Tier 2 support teams as experience increases.
• Administer and maintain Windows Servers, Active Directory, Microsoft 365, DNS, DHCP, and group policies.
• Manage virtualization environments (Hyper-V, VMware), backup solutions, and endpoint security tools.
• Ensure proactive system updates, patching, and monitoring for client environments.
• Configure and troubleshoot firewalls, switches, routers, and wireless infrastructure.
• Support secure remote access solutions (VPNs), VLANs, and internal/external networking issues.
• Assist with network upgrades, assessments, and migrations.
• Work closely with sales and account managers to assess client IT needs and design tailored technical solutions.
• Participate in client meetings to present technical concepts and recommend appropriate products or services.
• Provide input on proposals, quotes, and scopes of work for new projects or service opportunities.
• Lead or assist with IT projects including migrations, infrastructure deployments, and system upgrades.
• Provide onsite support for installations, escalations, and project execution as needed.
• Coordinate with vendors and internal teams to ensure successful project delivery.
• Maintain proactive communication with clients, offering guidance, progress updates, and documentation.
• Build trusted relationships through responsiveness, reliability, and strategic insight.
• Provide informal training and support to end users as part of ongoing service delivery.
• Maintain detailed documentation of configurations, procedures, and resolutions in ticketing systems.
• Contribute to internal knowledge bases and share best practices across the technical team.
• Mentor junior technicians and provide internal support for skill development.

Requirements

• 3–5 years of experience in IT support, system/network administration, or managed services.
• Proficient with Windows Server environments, Microsoft 365 administration, and virtualization platforms.
• Strong knowledge of networking concepts, firewalls, and security best practices.
• Familiarity with backup systems, scripting (e.g., PowerShell), and remote monitoring tools.
• Ability to translate technical capabilities into business value for clients; comfortable presenting to both technical and non-technical stakeholders.
• Experience writing scopes of work, contributing to proposals, or assisting in technical pre-sales is highly desirable.
• Valid driver’s license required.
• Excellent knowledge of networks, PC, and desktop hardware.
• Working knowledge of desktop and server operating systems and applications (such as Microsoft Exchange and Active Directory).
• Proficient in enterprise patching rollouts/monitoring/updates.
• Experience with printers, scanners, and other peripherals.
• Good understanding of modern computer and network security practices.
• Advanced problem-solving skills, to manage complex situations with multiple layers and resolve to solution anticipating needs now and into the future.

Benefits

• Paid Holidays
• Paid Time Off (PTO) for Vacation, Personal and Sick time
• Family-plan health insurance with company-funded HSA and HRA accounts
• 401(k) plan with company matching
• Free home internet connection if you live within our service area, or reimbursement if you live outside of our service area
• Free company cell phone plan, or reimbursement if you choose to keep your existing plan
• Company vehicle provided, to also be driven to/from the workplace