Hybrid Business IT Support Specialist

at Haviland Broadband

• Job title: Business IT Support Specialist
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Associate's Degree
• Tech skills: DNS, Firewalls, VMware
• Location requirements: Hybrid, Haviland, United States

About the role

• IT Support Specialist supporting business clients with technical issues and systems administration projects. Ensuring network infrastructure functionality and effective communication with clients.

Responsibilities

• Act as the initial point of contact for client technical issues.
• Provide onsite and remote technical support to business clients for desktops, laptops, and basic network issues.
• Respond to service tickets, phone calls, and emails; diagnose and resolve Level 1 issues efficiently.
• Maintain clear, professional communication to gather problem details and provide timely updates and resolutions.
• Perform root cause analysis and develop sustainable solutions to recurring technical problems.
• Administer and maintain Windows Servers, Active Directory, Microsoft 365, DNS, DHCP, and group policies.
• Manage virtualization environments (Hyper-V, VMware), backup solutions, and endpoint security tools.
• Ensure proactive system updates, patching, and monitoring for client environments.
• Configure and troubleshoot firewalls, switches, routers, and wireless infrastructure.
• Support secure remote access solutions (VPNs), VLANs, and internal/external networking issues.
• Lead or assist with IT projects including migrations, infrastructure deployments, and system upgrades.
• Provide onsite support for installations, escalations, and project execution as needed.
• Maintain proactive communication with clients, offering guidance, progress updates, and documentation.
• Mentor junior technicians and provide internal support for skill development.

Requirements

• Associate or Bachelor’s degree in IT, Computer Science, or a related field preferred.
• 3–5 years of experience in IT support, system/network administration, or managed services.
• Proficient with Windows Server environments, Microsoft 365 administration, and virtualization platforms.
• Strong knowledge of networking concepts, firewalls, and security best practices.
• Familiarity with backup systems, scripting (e.g., PowerShell), and remote monitoring tools.
• Ability to translate technical capabilities into business value for clients; comfortable presenting to both technical and non-technical stakeholders.
• Experience writing scopes of work, contributing to proposals, or assisting in technical pre-sales is highly desirable.
• Valid driver’s license required.
• Excellent knowledge of networks, PC, and desktop hardware.

Benefits

• Paid Holidays
• Paid Time Off (PTO) for Vacation, Personal and Sick time
• Family-plan health insurance with company-funded HSA and HRA accounts
• 401(k) plan with company matching
• Free home internet connection if you live within our service area, or reimbursement if you live outside of our service area
• Free company cell phone plan, or reimbursement if you choose to keep your existing plan
• Company vehicle provided, to also be driven to/from the workplace