Hybrid Senior Manager, People Operations

Posted 2 weeks ago

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About the role

  • Senior Manager of People Operations overseeing HR processes and systems at Harvey. Focused on developing scalable frameworks and managing cross-functional collaboration for a growing team.

Responsibilities

  • Own Employee Lifecycle Processes and Services
  • Design and operationalize end-to-end employee lifecycle processes from onboarding through offboarding — including employee changes, promotions, transfers, compensation adjustments, and exits
  • Build and operationalize people processes for every country Harvey enters, ensuring compliance, seamless employee experience, and regional infrastructure
  • Own employee services — managing our AI-powered ticketing system, triage, and routing, while continuously optimizing Employee HQ and self-service resources to ensure employees get fast, accurate answers
  • Create clear, scalable SOPs and documentation that enable consistent execution across a growing team
  • Drive ad-hoc projects and special initiatives that support Harvey's growth and evolving organizational needs
  • Build Scalable Systems, Data, and Infrastructure
  • Own HRIS data integrity — conducting audits, cleanup, and governance to ensure Workday is the reliable source of truth
  • Generate people data reporting, dashboards, and workforce analytics to support decision-making and headcount planning
  • Partner with People Systems team to identify system improvements and design core processes in Workday (onboarding, offboarding, probation periods, comp changes, and more)
  • Manage global compliance programs in partnership with Legal — training enrollment and tracking (harassment prevention, code of conduct, etc.), policy governance, and audit readiness
  • Manage vendor relationships with EOR providers, background check vendors, compliance tools, and other People Ops partners, evaluating new vendors and ensuring service excellence
  • Lead change management and employee communications when rolling out new systems, policies, or programs
  • Develop and Lead a High-Performing Team
  • Manage and develop People Operations Associates and Coordinators, providing coaching and growth opportunities
  • Build a team culture of ownership, excellence, and continuous improvement

Requirements

  • 6-8+ years in People Operations, with 3-4+ years at a best-in-class organization
  • Proven track record managing and developing high-performing teams — your people grow, stay, and rave about working for you
  • Elite program and project management skills with exceptional process design capabilities — you build scalable systems from scratch, juggle multiple complex workstreams, and execute flawlessly across cross-functional teams
  • Relentless "figure it out" factor with comfort in ambiguity, high ownership, low ego, and ability to balance rigor with speed — no task too small, you thrive in fast-paced environments where priorities shift
  • Deep fluency with HRIS systems, particularly Workday — you understand system architecture, business processes, automations, and integrations
  • Demonstrated experience supporting multi-country expansion with understanding of international employment compliance and operations
  • Based in San Francisco able to work in-office at least three days per week

Benefits

  • Comprehensive health, dental and vision coverage
  • Retirement benefits (401k match up to 4%)
  • Flexible PTO
  • Offers Equity
  • Offers Bonus

Job title

Senior Manager, People Operations

Job type

Experience level

Senior

Salary

$170,000 - $230,000 per year

Degree requirement

Bachelor's Degree

Location requirements

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