Account Manager responsible for hard and soft service delivery at NHS Nightingale Hospital. Overseeing operational delivery and managing a service team in a busy NHS environment.
About the role
- Critical Account Manager at HPE Networking ensuring customer satisfaction and safeguarding relationships. Collaborating with cross-functional teams to drive technical and business resolutions.
Responsibilities
- Develop and execute a comprehensive customer satisfaction plan
- Lead all communication and coordination efforts for critical customer issues
- Deliver frequent, concise, and technically accurate updates to customers and executive leadership
- Navigate rapidly evolving challenges with creativity, adaptability, and a commitment to achieving mutually beneficial outcomes
Requirements
- 5+ years in customer-facing service, engineering support, or related delivery roles
- Experience in service or technical escalation management is a plus
- Proven ability to manage complex, cross-functional technical issues in high-pressure environments
- Broad high level knowledge of networking products, solutions, and use cases
- Exceptional ability to collaborate with technical teams (R&D, Field, Partners, third parties)
- Outstanding verbal and written communication skills, with confidence leading technical or non-technical bridge calls up to the C-suite level
Benefits
- Health & Wellbeing
- Personal & Professional Development
- Unconditional Inclusion
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