Account Support Manager specializing in technical solutions for critical customer technology areas. Integrate technical knowledge and business understanding to create solutions and resolve incidents.
Responsibilities
Apply advanced technical knowledge to operate one or more technology areas (e.g. server administration, technical security management, performance management) or customer groups that are critical or high-risk.
Integrate technical knowledge and business understanding to create solutions for customers.
Resolve single- and cross- technology incidents independently.
Work with team members to resolve unusually complex or cross- technology incidents.
Proactively and reactively look for solutions to prevent problems from occurring in team/technology area.
Apply company solutions to meet highly complex customer needs.
Identify additional services that could lead to future service revenue growth.
Provide technical consulting during contract renewal discussions.
Build and maintain strong relationship up to senior management level in assigned accounts.
Design and deliver support solutions using specific industry knowledge and expertise.
Assist in managing delivery of industry support solutions.
Lead Customer Expectation management as part of escalation process.
Lead cross-team or large programs/projects.
Coach or guide junior consultants.
Requirements
Bachelor's degree preferred or Associate degree holder (technical field) with 4-6 years working experience in related fields desired.
Thorough knowledge of company products and services offerings, company organization, competition, third party products and market trends.
Broad knowledge of corporate organization, job, and policies.
Comprehensive business, technical or functional knowledge at an expert level.
Communicate tactfully with diplomacy up to senior management levels within an organization.
Active listening skills and ability to adjust messages to audience level.
Problem-solving skills (proactive, reactive and creative).
Able to employ exemplary consulting skills by becoming a trusted advisor to the customer and providing clarity to solution determination.
Well versed in core technical competencies and peaked in some technical area(s) intermediate skills in project management, communication, analysis and presentation.
Provide suggestions for operational efficiencies.
Fluent Spanish language.
Benefits
Health & Wellbeing We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
Personal & Professional Development We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.
Unconditional Inclusion We are unconditionally inclusive in the way we work and celebrate individual uniqueness.
Treasury Manager overseeing liquidity and cash forecasting inputs for APAC at Element Solutions Inc. Lead operational integration of Micromax entities into global Treasury framework.
Business Manager responsible for providing market leading service and managing customer relationships in Business Banking at ANZ. Focused on client acquisition and enhancing customer experience through effective solutions.
Subcontracts Manager overseeing Missiles Defense Division contracts at Amentum, ensuring compliance and managing subcontract administrators. Leading a team in best practices and DoD contract requirements.
Customs Manager overseeing customs and biosecurity operations for Kmart Group. Leading a team to ensure accurate import/export clearances and maintain regulatory relationships.
Construction Supervisor overseeing field operations within their assigned scope at a Canadian infrastructure leader. Ensuring project delivery on budget and on schedule while maintaining quality standards.
Project Manager leading the entire lifecycle of safety - related projects in medical technology and industry. Focused on ensuring timely and budget - compliant project completion with a strong team coordination.
HSE Manager Service improving health, safety, and environmental performance in wind turbine service in Germany and Austria. Leading HSE processes and supporting management in compliance.
Retirement Benefits Manager overseeing Arrow’s retirement plans compliance in North America. Managing relationships with vendors and leading regulatory requirements for retirement benefits administration.
Microsoft Channel Manager driving partner practices and revenue growth at Arrow, focusing on Microsoft solutions in various regions. Engaging partners and driving co - sell initiatives across cloud solutions.