Senior Manager overseeing call center functions for Third - Party Wealth business at TIAA. Managing operations, employee lifecycle, and driving process improvements.
About the role
- Business Manager responsible for providing market leading service and managing customer relationships in Business Banking at ANZ. Focused on client acquisition and enhancing customer experience through effective solutions.
Responsibilities
- Provide market leading service to Business Banking customers
- Effectively manage referrals & ensure timely turn-around of customer requests / enquiries
- Grow the business through new client acquisition
- Support and/or suggest opportunities to improve processes for greater customer experience.
- Ensure disclosure and compliance requirements for sales, credit and customer complaints are met
Requirements
- Prior experience in developing strong relationships in a customer focused role
- Significant experience in financial services, preferably within the retail banking sector
- Excellent communication and interpersonal skills
- Leadership and coaching capabilities
- Experience in being an influential user and promoter of technology
- Ability to multi-task, highly adaptable to change and ambiguity
Benefits
- access to wellbeing services
- discounts on selected products and services from ANZ
- range of flexible working arrangements
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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