Hybrid Customs Manager

at Kmart Australia Limited

• Job title: Customs Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: No Education Requirement
• Location requirements: Hybrid, Chadstone, Australia

About the role

• Customs Manager overseeing customs and biosecurity operations for Kmart Group. Leading a team to ensure accurate import/export clearances and maintain regulatory relationships.

Responsibilities

• Leading a team of Compilers and Classifiers to deliver accurate, compliant customs lodgements across air and sea freight.
• Managing daily workflow, allocating tasks and ensuring clearance timelines and KPIs are consistently met.
• Overseeing tariff classification, valuation, document accuracy and end-to-end compliance with the Customs Act, ABF, DAFF and related regulatory requirements.
• Acting as the escalation point for complex entries, biosecurity holds and technical queries.
• Ensuring >99% clearance before ETA and accurate classification ahead of freight forwarder due dates.
• Identifying process improvements to reduce delays, improve data integrity and support operational efficiency.
• Maintaining strong working relationships with ABF, DAFF and internal stakeholders across DC, Inventory, Merchandising and Finance.
• Supporting a strong team culture through coaching, development, goal setting and ongoing performance feedback.

Requirements

• A current Customs Broker Licence and DAFF accreditation.
• 5–7 years’ experience in customs, including working with ABF, DAFF and other regulatory agencies.
• Experience supervising licensed brokers or customs coordinators.
• Strong knowledge of tariff classification, valuation, FTA rules and biosecurity requirements.
• Experience using systems such as Expedient, Microstrategy and Microsoft Office.
• Excellent communication and stakeholder management skills.
• A proactive, adaptable approach and a commitment to continuous improvement.

Benefits

• Flexible hybrid working options through our Flex Where, Flex When, Flex Well policy.
• A team member discount card that gives you a discount at Kmart, Target, Officeworks and Bunnings.
• Access to the Kmart for You benefits program which entitles you to exclusive discounts and benefits in the areas of entertainment, travel, lifestyle, and health – with over 60 suppliers!
• Opportunity to participate in a bonus program.
• Inclusive parental leave, and ongoing support through our partnership with Circle In.
• A dynamic learning and support program.
• Opportunity to fast track your career through our Mentor Program as a Mentee or Mentor.
• A Kudos recognition program, where you are nominated by your peers to spin a wheel, to win a stack of cool prizes.
• Great career opportunities across the broader Wesfarmers Group.