Support Manager leading Help Desk team for a live streaming studio in Medellin. Ensuring seamless streaming experiences while delivering exceptional customer service.
About the role
- Process Manager for billing at GELSENWASSER Energy Networks, specializing in utility billing processes in SAP IS-U. Involves analysis, optimization, and implementation of billing processes.
Responsibilities
- Provide subject-matter leadership and further develop the team's billing processes
- Maintain, support, and further develop billing processes in SAP IS‑U
- Prepare and generate annual tariff customer billings for electricity, gas, as well as heating, water, and wastewater
- Process and monitor error logs and create invoice corrections
- Execute the annual consumption billing for service customers
- Build and maintain billing-related master data
- Perform system tests in SAP IS‑U and contribute to project work
Requirements
- University degree in economics/business administration preferred, or completed commercial vocational training
- Strong process understanding and enthusiasm for analyzing, optimizing, and implementing processes
- Experience with billing in SAP IS‑U
- Confident communication when interacting with customers and market partners
- Good knowledge of energy industry regulations
- IT affinity; EDIFACT knowledge is an advantage
Benefits
- Salary according to collective bargaining agreement
- Company pension
- Attractive social benefits
- Health-promoting working conditions
- Flexible working hours and location
- Modern work environments
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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