Regional Development Manager fostering growth and relationships in waste solutions at GreenSpace Recycling. Work includes business development with property managers and community partners in a hybrid setup.
About the role
- Support Manager leading Help Desk team for a live streaming studio in Medellin. Ensuring seamless streaming experiences while delivering exceptional customer service.
Responsibilities
- Daily management of the Help Desk support center, including setting goals, routines, performance analysis, and process improvement.
- Leading a professional support team, providing guidance and direction in responding to clients and management inquiries.
- Managing time, prioritizing tasks, and setting duties for the support team while meeting SLA and service quality goals.
- Create and monitor ticketing system to ensure studio management smooth and in time resolution for clients inquiries.
- Identifying opportunities for service and efficiency improvement.
- Handling complex situations and finding creative solutions.
- Seek to improve the client feedback level and reduce response time.
- Serving as the primary point of contact with studio management and global management.
- Writing and maintaining work procedures and flow charts according to each studio and client.
- Manage the day-to-day support team employees – evaluations, vacations, schedule.
- Collaborate with cross company departments.
Requirements
- At least 3 years of proven experience in managing a Help Desk support department in an organizational environment – mandatory.
- Deep understanding of Help Desk workflows and ticketing systems – mandatory.
- Bachelor's degree in a relevant field with a specialization in Information Systems – an advantage.
- Certifications or specialized courses in relevant IT fields – an advantage.
- Initiative and a desire to lead change.
- Leadership and project/task management skills.
- Ability to work under pressure and meet goals.
- Experience dealing with challenges and overcoming resistance.
- A proactive approach to problem-solving.
- Extensive technical knowledge in the streaming and gaming field and the ability to assist the team when needed.
- High proficiency in English (speaking, writing, and reading).
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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