Support Manager leading Help Desk team for a live streaming studio in Medellin. Ensuring seamless streaming experiences while delivering exceptional customer service.
About the role
- Organizational leader responsible for operational excellence in automotive manufacturing. Achieving Safety, Quality, Productivity, Delivery, and Cost objectives in department operations.
Responsibilities
- Responsible for achieving established company business goals and objectives for Safety, Quality, Productivity, Delivery, and Cost directly related to the assigned operational department in an automotive manufacturing environment.
- Manage and oversee the development and execution of all departmental business functions including Safety, Quality, Productivity, Delivery, and Cost performance.
- Development and monitoring, execution of Key Performance Indicators (KPI).
- Management of Operating Expense and Capitol Budgets.
- Preparation and Execution of New Model Launch activities.
- Compliance with all company policies, procedures, and management systems.
- Partner closely with Korean Expatriate leadership to jointly lead and support department, company goals, and cultural expectations.
- Build and maintain positive collaboration with all departments including Quality, Administration, Human Resources, Team Relations, Environmental Health and Safety.
- Administer, coordinate, and comply with all Business Management System (BMS), Environmental Management System (EMS), and Safety Management System (SMS) requirements.
Requirements
- Bachelors Degree in Engineering or equivalent required
- Advanced degree in Engineering or Business Administration desired
- 12 – 15 years job related experience preferred
- MS Word, Excel, & PowerPoint proficiency
- Demonstrated ability to direct, motivate, and lead-by-example through open communication and modeling best practices.
- Demonstrated ability to organize and prioritize departmental workloads through effective delegation and follow-up.
- Proven ability to motivate individuals and teams to achieve high standards of productivity and quality.
Benefits
- Position may require occasional travel (domestic or foreign).
- Flexibility in working hours to include weekends, holidays, and off shift.
- Position may require on-call duty or overtime due to overall responsibility.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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