Support Manager leading Help Desk team for a live streaming studio in Medellin. Ensuring seamless streaming experiences while delivering exceptional customer service.
About the role
- Senior Manager overseeing the management and implementation of Hyundai Facilities and Branding initiatives. Collaborating with stakeholders to enhance brand identity and improve retail efficiency.
Responsibilities
- Primary responsibilities dedicated to the day to day management and ongoing implementation of initiatives within the Hyundai Facilities and Branding Program.
- Collaborates with multiple stakeholders; Dealers, Regional personnel, HMA Dealer Development, Program Management Team, corporate functions, and suppliers to deliver optimal retail/business solutions for dealership facilities consistent with Hyundai Brand Identity.
- Leverage Hyundai compliant facilities to enhance the Hyundai brand image at retail, improve the client experience, improve retail operational efficiencies and increase sales and profits.
- Supports Hyundai facility and branding strategies/tactics necessary for the achievement of Hyundai corporate goals and building Hyundai brand value.
- Manages/prioritizes ongoing day to day activities, policies, workflow necessary for implementation of all aspects of the HMA Facility Design program.
- Responsible for adherence to operational and design process aspects of HMA Facility program to ensure timely Dealer, regional, corporate compliance with program/brand requirements and effective program implementation to achieve corporate objectives.
- Coordinates Regional roll-out strategy and priorities with Field Representatives and Regional management (including Corporate Dealer Development / Sales Operations).
- Enroll Dealers in Facility programs
- Primary Regional point of contact for all Dealer and Program stakeholders.
- Coordinates Regional training sessions as necessary.
- Responds to all facility inquiries.
- Coordinates and participates in 1) Dealer Facility Surveys and 2) Dealer Design Intent Document (DID) presentation with Dealer and Dealer local architect and contractor.
- Responsible for all the program’s Facility and Signage administrative requirements at the Regional level.
- Ensure Dealers adhere to the Hyundai Facility Design and Branding guidelines.
- Produces regional reports, presentations, special projects, measurements, analyses to support performance goals.
- Provides recommendations to improve program effectiveness and efficiencies.
- Position has authority to make day-to-day decisions that will resolve dealer issues that arise within policy and procedures.
Requirements
- Must be a high school graduate.
- Bachelor’s degree preferred
- Master’s degree a plus
- Eight years of experience with prior automotive related or Hyundai region, market representation, sales operations experience preferred.
- Proven ability to manage multiple projects and tasks at one time.
- Ability to build and maintain effective relationships.
- Can produce professional well written correspondence, reports, and presentations for team or executive review.
- Savvy in identifying target audience and adapting delivery to suit situation.
Benefits
- Monthly Hyundai/Genesis vehicle lease allowance (including insurance and maintenance)
- Holiday Pay - the company shuts down with pay between Christmas and New Years.
- Medical, dental, and vision insurance for you and your family, with employer contributions to Health Savings Accounts
- 401(k) retirement plan with Employer Match
- Additional 401(K) Employer Enhanced Contribution program – eligible after 1 year of employment, in addition to the regular employer matching contribution
- Vacation and sick time off
- Employer-paid basic life and disability coverage, including Paid-Family Leave.
- Mental health, wellbeing, and employee assistance program
- Health advocate (support)
- Education Reimbursement program: Up to $5,250 per year for employees seeking higher education degrees.
- External Training and Development Programs
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