Support Manager leading Help Desk team for a live streaming studio in Medellin. Ensuring seamless streaming experiences while delivering exceptional customer service.
About the role
- Service Manager at Eagers Automotive responsible for leading dedicated technicians in Dandenong. Overseeing operations and ensuring exceptional customer service within the service department.
Responsibilities
- Managing day-to-day operations
- Maintaining positive customer and employee relations
- Maintaining cost control over tools, equipment, sublet repairs and supplies
- Answering customer enquiries and quoting additional work required
- Ensuring all customer requirements are met
- Build relationships with internal and external stakeholders
- Ensuring high quality customer service
- Maintaining a safe work environment throughout the workshop
Requirements
- Previous experience in a similar role or extensive experience as a Senior Service Advisor / Assistant Service Manager
- Desire to deliver exceptional customer service
- High level of integrity and work ethic
- Drive for customer satisfaction
- Superb interpersonal skills
- High attention to detail
- Excellent communication and organisational skills
- Ability to implement and maintain change in a busy environment
- Valid Driver’s Licence and Australian working rights
Benefits
- Career development opportunities within a national automotive group
- Employee discounts across vehicles, servicing and parts
- A supportive team environment focused on quality and safety
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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