Customer Success Manager at ServiceTitan managing customer relationships to drive business outcomes. Building customer success through understanding their needs and effective communication in Yerevan, Armenia.
About the role
- Senior Customer Success Manager responsible for managing a portfolio of clients in DACH region. Collaborates with various teams to ensure customer satisfaction and onboarding success.
Responsibilities
- Manage and develop existing customers to ensure they become and remain long-term clients and fully leverage GUURU’s benefits for their business.
- Ensure successful onboarding of new customers in collaboration with our Onboarding team and the responsible Sales Account Executive.
- Pilot and implement new GUURU products and solutions with existing customers in collaboration with our Product team.
- Build and maintain strong, productive relationships with customers' operational stakeholders.
- Conduct business reviews with customers' decision-makers, together with our Head of Customer Success and/or CEO.
- Provide regular revenue forecasts per customer.
- Prepare and prioritize customer insights for product development.
- Actively share knowledge and collaborate with all teams at GUURU.
Requirements
- Several years of experience in Customer Success and/or Key Account Management.
- Experience in a SaaS company is a plus.
- Comfortable working with numbers and common business software.
- University degree (Bachelor’s or higher).
- Excellent written and verbal communication skills.
- Native German and fluent English are required; additional languages are a plus.
Benefits
- Competitive compensation package.
- Experienced, international team of inspiring personalities.
- Values-driven culture that encourages open feedback and personal development.
- Flexible work environment with remote work options and office hubs in Zurich, Cologne, and Lisbon.
- State-of-the-art tools such as HubSpot, G Suite, Slack, Zoom, MacBook.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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