Key Account Manager managing customer relationships and product placement in the DACH region. Focusing on analysis, strategy development, and cross - functional collaboration within arsEdition.
About the role
- Account Manager responsible for customer-facing client service and account management for oncology at Guardant Health. Collaborate with interdisciplinary teams to meet client needs.
Responsibilities
- Responsible for customer-facing field client service and collaborate with Guardant Health colleagues in overall account management
- Assist in operationalizing HCP requests and timely sample collection for Guardant Health tests in current clients accounts
- Leverage company tools and resources to problem solve customer orders and reporting in collaboration with GH Client Services (as needed)
- Collaborate and coordinate with field sales positions to support attainment of company goals and objectives
- Identify and develop working relationships with existing and new customers to support potential alignment of GH capabilities to the customer/patient’s needs
- Continually analyze commercial environment within assigned accounts to determine trends and provide customer feedback to GH leadership
- Ensure team objectives are met
- Work effectively and compliantly with individuals across multiple departments throughout GH
- Follow all GH Compliance, Privacy, and Business Conduct policies and SOPs
- Embrace, embody and represent the Guardant Health company culture at all times to external and internal constituents
Requirements
- 0-3 years customer service/sales experience
- Previous experience in diagnostic, medical device, biotech, pharma setting is preferred.
- Ability to engage in a consultative process while connecting client needs with GH capabilities.
- Comfortable communicating and presenting at all levels throughout an organization
- Ability to work independently, communicate proactively, manage multiple projects and prioritize daily tasks while managing critical deadlines.
- Excellent customer service skills.
- Outstanding strategic account planning skills.
- Superior listening and problem solving skills.
- Ability to handle sensitive information and maintain a very high level of confidentiality
- Impeccable communication and presentation skills
- Must be very proficient with all Microsoft Office products – particularly Excel and PowerPoint
- Ability to develop and utilize cross-functional relationships to facilitate the accomplishment of work goals and objectives
- Ability to work effectively with minimal direction from, or interface with, manager
- Problem solving, decision making and technical learning
- Strong administrative skills and sophistication to manage business in complex environments
- Demonstrate GH's Values by acting with integrity, respect, trust and possess a very positive attitude and an understanding of the dynamics involved with organizational growth and change
- Frequent travel throughout the territory required
- Must live within assigned territory
Benefits
- Guardant Health is committed to providing reasonable accommodations in our hiring processes for candidates with disabilities, long-term conditions, mental health conditions, or sincerely held religious beliefs
- Employee may be required to lift routine office supplies and use office equipment.
- Majority of the work is performed in a desk/office environment; however, there may be exposure to high noise levels, fumes, and biohazard material in the laboratory environment.
- Ability to sit for extended periods of time.
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