About the role

Account Manager in oncology sector handling customer service and client relations. Collaborating with internal teams and supporting patient care through diagnostic solutions.

Responsibilities

Responsible for customer-facing field client service and collaborate with Guardant Health colleagues in overall account management
Assist in operationalizing HCP requests and timely sample collection for Guardant Health tests in current clients accounts
Leverage company tools and resources to problem solve customer orders and reporting in collaboration with GH Client Services (as needed)
Collaborate and coordinate with field sales positions to support attainment of company goals and objectives
Identify and develop working relationships with existing and new customers to support potential alignment of GH capabilities to the customer/patient’s needs
Continually analyze commercial environment within assigned accounts to determine trends and provide customer feedback to GH leadership
Ensure team objectives are met
Work effectively and compliantly with individuals across multiple departments throughout GH
Follow all GH Compliance, Privacy, and Business Conduct policies and SOPs
Embrace, embody and represent the Guardant Health company culture at all times to external and internal constituents

0-3 years customer service/sales experience
Previous experience in diagnostic, medical device, biotech, pharma setting is preferred
Ability to engage in a consultative process while connecting client needs with GH capabilities
Comfortable communicating and presenting at all levels throughout an organization
Ability to work independently, communicate proactively, manage multiple projects and prioritize daily tasks while managing critical deadlines
Excellent customer service skills
Outstanding strategic account planning skills
Superior listening and problem solving skills
Ability to handle sensitive information and maintain a very high level of confidentiality
Impeccable communication and presentation skills
Must be very proficient with all Microsoft Office products – particularly Excel and PowerPoint
Ability to develop and utilize cross-functional relationships to facilitate the accomplishment of work goals and objectives
Ability to work effectively with minimal direction from, or interface with, manager
Problem solving, decision making and technical learning
Strong administrative skills and sophistication to manage business in complex environments
Demonstrate GH's Values by acting with integrity, respect, trust and possess a very positive attitude and an understanding of the dynamics involved with organizational growth and change
Frequent travel throughout the territory required
Must live within assigned territory