Customer Support Analyst managing non - solved client demands through final assistance processes at Flash. Engaging proactively with internal departments for improvements while ensuring customer satisfaction.
About the role
- Develop plans to execute pricing strategies for RBS Group products;
- Ensure the execution of processes with all involved departments, identifying improvements to processes and/or systems;
- List strategic customer segments for plan implementation;
- Monitor the performance of area KPIs and the plans in execution;
- Present and advocate projects to the commercial team;
- Align and negotiate with other departments to enable delivery of commitments;
- Identify business partners.
Requirements
- Bachelor's degree in Business Administration, Advertising, Production Engineering, or related fields;
- Postgraduate degree and continuing education courses preferred;
- Strategic, agile, proactive, organized, and creative profile;
- Holistic/systemic perspective;
- Ability to self-manage;
- Ability to interact with multiple departments;
- Affinity with commercial/sales functions;
- Proficient in PowerPoint, Word, and Excel;
- Storytelling skills;
- Ability to present and defend projects convincingly to the commercial team.
Benefits
- Position also open to candidates with disabilities (PwD)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
TC
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