Account Coordinator managing technical solutions for clients and mobile campaigns in Ad Tech. Collaborating with the Partnerships team and ensuring campaign effectiveness and delivery.
Responsibilities
Execute with input from Customer Success Managers and Team Leads
Partner with peers to manage clients' backend requirements, grow business & overcome daily hurdles
Communicate with customers (infrequently)
Support the team while delivering upon tasks set by manager and senior staff
Provide campaign support
Possess knowledge of, and ability to Debug trafficking tags such as 1x1 pixels, JavaScript, VAST, Flashtalking and DoubleClick
Monitor hybrid campaigns and ensure 100% delivery
Facilitate custom ad hoc requests
Traffic/create new campaigns in GroundTruth’s platform “Ads Manager”
Track, measure, and analyze the performance of multiple mobile advertising campaigns simultaneously.
Be the first point of partner contact for any technical guidance, campaign setup and training requests
Review pacing reports and offer recommendations/optimizations on campaigns to ensure KPI goals are met
Track and resolve Zendesk Requests
Navigate and troubleshoot relevant internal products/campaign issues and assist in providing solutions to client issues
Gather all feedback from the client and relay it back to the Product and Technology teams
Requirements
Trafficking experience
Bachelor's degree and 1 year of relevant experience (or 3 years with no degree) in a digital media, performance marketing agency, social agency, account management, or media sales role
A passion for technology and deep understanding of the mobile space across search, social, advertising networks, rich media vendors, mobile payments, etc.
Strong organizational and planning skills, an attention to detail, and an appreciation of deadlines and goals
Proficiency in Office Suite, Excel, PowerPoint or Keynote
Benefits
Remote-first philosophy, subject to each manager’s discretion depending on the needs of the role
Flexible vacation
Daily lunch credit when working in-office
Fully stocked snacks and beverages
401(k) employer match
Fully-paid medical premiums for employees
Generous parental leave
Active DEIB Committee with regular initiatives
Inclusion Academy seminars
Wellness and gym reimbursement
Family and pet expense reimbursement
Education and coaching reimbursement program
Option for mobile phone reimbursement or separate company phone
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