Account Manager responsible for servicing key clients in Commercial Real Estate at Green Street. Involves renewals, training, and strategy development for revenue growth.
Responsibilities
Renewing existing accounts with increased service levels and pricing
Demonstrating expertise in communicating and selling all aspects of the Green Street platform
Creating and implementing a key account strategy and account plan for each client
Forecasting revenue for upcoming renewals on monthly, quarterly and annual bases
Training clients on Green Street’s Research, News and Data & Analytics services, as well as our methodology and web-based platform
Obtaining and effectively communicating responses to client questions and data requests, and facilitating interaction between clients and research staff
Providing feedback from clients to assess possible enhancements to existing products and the need for new products
Transitioning new clients from point of sale to the Green Street platform
Maintaining accurate customer database of industry contacts and interactions for reporting, and utilizing various tools (Salesfore, Salesloft, Gong, etc.)
Consistently providing detailed updates on activities to Account Management team
Contributing to team effort and work on special projects
Identifying upsell and cross sell opportunities to drive incremental revenue for New Business
Requirements
A Bachelor’s degree with high distinction in finance, accounting, real estate, economics, or a related field
3-5+ years of experience in a sales or customer service environment
Superior relationship management skills and a desire to help people
Strong motivation to achieve results and collaborate effectively with team members
Experience negotiating with clients, or a desire to learn
Excellent communication skills, both verbal and written
Competent computer skills to perform essential functions listed above (Word, Excel, PowerPoint, and Access)
Well-developed presentation skills
Fundamental understanding of financial industry (investment banks, lenders, private equity firms, hedge funds, stocks, bonds, etc.) with preference for understanding of Commercial Real Estate.
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