Senior Account Manager overseeing client relationships and project management in a leading packaging design agency. Fostering communication between clients and design teams in a hybrid work environment.
About the role
- Key Account Manager for the tourism industry involved in customer acquisition and management. Responsible for sales, reporting, and customer satisfaction in collaboration with multiple departments.
Responsibilities
- Field-based position with travel requirements
- Relationship management and personal support of our existing customers
- New customer acquisition
- Onboarding and implementation of new customers in collaboration with the managers
- Process- and quality-oriented sales, including upselling and cross-selling of AER and airline products
- Revenue growth and performance improvement at the customer level
- Increase customer satisfaction and optimize quality
- Preparation of commercial materials in collaboration with Marketing
- Ongoing reporting of customer activities in the CRM
- Participation in projects
- Attendance at customer events
- Reports to the Senior Manager, Commercial
Requirements
- Completed vocational training as a travel agent / tourism clerk
- Several years of sales experience in the tourism or airline industry
- Strong service and results orientation
- Independent, structured and responsible way of working
- Confident appearance and presentation skills
- Very good knowledge of Microsoft Excel, Word and PowerPoint
- Good English skills
- Willingness to travel
Benefits
- Flexible home office arrangement by individual agreement
- Up to four weeks of workation per year
- Free freshly prepared lunch (organic and regional) in the Berlin canteen
- Pluxee vouchers for colleagues at other locations
- Public transport subsidy up to €50
- Contribution to a pension/retirement plan
- Weekly massage service with employer subsidy
- Regular team and company events
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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