Operations Training and Development Associate focusing on agent training and customer service standards. Collaborating with leadership to enhance new hire experience and maintain training materials.
GC
Hybrid Operational Excellence Specialist, Digital & Data Solutions
Posted 6 hours ago
About the role
- Operational Excellence Specialist supporting deployment of OEx model in digital environment for DNV Energy Systems. Focused on continuous improvement and coaching teams within a global framework.
Responsibilities
- Support the implementation and sustainment of the OEx model within assigned areas, following defined standards, governance, and road maps.
- Apply OEx tools and methodologies (e.g. problem solving, standard work, visual management, basic Lean tools) as defined by the OEx framework in a digital environment.
- Ensure local practices are aligned with the global OEx standards.
- Support the identification, prioritization, and improvement pilots implementation across the Global Business Unit with the Global Operational Excellence team.
- Facilitate and support manager‑ and employee‑led improvement initiatives, ensuring structure, learning, and benefit realization.
- Escalate risks and problems to the local Operational Excellence Manager and the global Operational Excellence team and share lessons learned.
- Provide hands‑on coaching to managers and teams on applying OEx practices in day‑to‑day digital work.
- Deliver Operational Excellence training and awareness sessions (virtual and in‑person).
- Occasional travel may be required.
Requirements
- 3+ years of experience in Operational Excellence, Lean, Six Sigma, Agile, DevOps, or similar continuous improvement methodologies, applied in digital, IT, or software development environments.
- Proven experience optimizing processes, productivity, and efficiency in teams and projects, with measurable results.
- Minimum 1–2 years of experience coaching or facilitating teams and managers to adopt new ways of working and operational best practices.
- Involvement in digital transformation initiatives focused on processes, ways of working, or supporting tools.
- Experience working within structured frameworks, standards, or governance models.
- Proven experience in change management (or a strong interest) - Nice to have.
- Management or lean consulting work experience is a plus.
- Familiarity with Agile or DevOps concepts from an improvement perspective (not hands‑on engineering) - Nice to have.
- Software development environment work experience is a plus.
Benefits
- Great atmosphere of working together with professionals and some of the most engaged and knowledgeable people in the industry.
- Receive guidance from colleagues through coaching, mentoring and participating in international networks.
- Advance your professional skills and technical expertise, through individual competence development plans and tailored training.
- Be part of a world growing and renowned organization with origins dating back to 1864.
- Medical Scheme
- Commuting Allowance
- Life Insurance
- Pension Plan
- Kindergarten Allowance
- 40 hours per week with a flexible schedule
- Home working allowance (up to 2 days per week)
- 23 days of annual leave
- Employee Referral scheme.
Job title
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