Senior Customer Experience Associate managing client relationships for IAS while providing education on products and systems. Requires 2 - 4 years of experience in digital marketing and advertising campaigns.
About the role
- Internship supporting clients with marine CO₂ reporting and technical support inquiries. Engaging in troubleshooting and internal team collaboration in a maritime compliance context.
Responsibilities
- Responding to questions about the verification status of their plans and reports
- Helping to solve repetitive technical issues
- Making sure they receive clear and timely communication
- Assisting customers by providing accurate updates on the progress of their plans and reports verification
- Investigating and troubleshooting basic system-related issues
- Replying to general queries related to CO₂ emissions
- Working closely with internal teams to understand our processes, systems, and regulations.
Requirements
- Is currently studying for or has recently completed a Bachelor’s or Master’s degree in naval architecture, mechanical engineering, nautical studies, environmental technologies, or data analytics
- Has strong English skills (written and spoken)
- Is eager to learn technical troubleshooting and system investigation
- Pays attention to detail and enjoys finding practical solutions
- Can work full-time, Monday to Friday, for around 6 months.
- Nice to have:
- Basic knowledge of Greenhouse Gases and MARPOL Annex VI.
Benefits
- Hands-on experience in marine CO₂ reporting and environmental compliance
- Structured onboarding from experienced professionals
- Practical skill development in troubleshooting, system investigation, and client communication
- Exposure to international regulations and industry practices in sustainability and shipping
- Career foundation for future roles in engineering, environmental technologies, or data analytics
- Supportive environment that values curiosity, initiative, and clear communication
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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