Customer Success Manager serving as the bridge between customers and the company. Developing IT strategies and managing client relationships for successful project outcomes in a hybrid work environment.
About the role
- Intern in Customer Success Management at GreenPocket, a smart energy startup in Köln. Engaging in user experience tracking and customer satisfaction analysis while collaborating directly with clients.
Responsibilities
- User Experience: You independently monitor the user experience of our products and systematically analyze the results.
- Happiness Manager: You design and evaluate customer satisfaction surveys, derive actionable recommendations for our existing customer strategy, and present them to project management.
- Visualization Specialist: In direct exchange with our customers, you visualize their energy infrastructure and lay the groundwork for a clear customer understanding.
- Presentation Talent: You take part in customer meetings and impress our clients with persuasive presentations.
- Your own project: You will own a Customer Success Management project that you will present to the team and the CEO at the end of your internship.
Requirements
- You are a registered student and are at least in your third semester of studies in energy economics, business administration, communication sciences, or a comparable field.
- Ideally, you already have initial experience in project management and have carried out analyses and evaluations, but this is not a requirement.
- Knowledge of software applications such as JIRA and Confluence is desirable.
- In addition to an analytical mindset, you are characterized by a systematic and goal-oriented way of working.
- You are highly organized and bring a strong degree of initiative and excellent communication skills.
- You have very good German and good English skills and are proficient in common Microsoft Office applications, especially Excel.
Benefits
- Intensive onboarding and mentoring from our CEO and professionals in project and product management.
- Startup atmosphere with the opportunity to help shape the green founding scene.
- Continuous learning and expansion of your personal and professional skills.
- Flexible working hours and the option to work from home.
- Regular team events and foosball breaks in a motivated and friendly team.
- Unlimited coffee and water supplies, plus regular fresh fruit.
- Conveniently located with excellent cultural, sporting and transport connections.
Job title
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