Customer Success Manager at ServiceTitan managing customer relationships to drive business outcomes. Building customer success through understanding their needs and effective communication in Yerevan, Armenia.
About the role
- Intern in Customer Success Management at GreenPocket, a smart energy startup in Köln. Engaging in user experience tracking and customer satisfaction analysis while collaborating directly with clients.
Responsibilities
- User Experience: You independently monitor the user experience of our products and systematically analyze the results.
- Happiness Manager: You design and evaluate customer satisfaction surveys, derive actionable recommendations for our existing customer strategy, and present them to project management.
- Visualization Specialist: In direct exchange with our customers, you visualize their energy infrastructure and lay the groundwork for a clear customer understanding.
- Presentation Talent: You take part in customer meetings and impress our clients with persuasive presentations.
- Your own project: You will own a Customer Success Management project that you will present to the team and the CEO at the end of your internship.
Requirements
- You are a registered student and are at least in your third semester of studies in energy economics, business administration, communication sciences, or a comparable field.
- Ideally, you already have initial experience in project management and have carried out analyses and evaluations, but this is not a requirement.
- Knowledge of software applications such as JIRA and Confluence is desirable.
- In addition to an analytical mindset, you are characterized by a systematic and goal-oriented way of working.
- You are highly organized and bring a strong degree of initiative and excellent communication skills.
- You have very good German and good English skills and are proficient in common Microsoft Office applications, especially Excel.
Benefits
- Intensive onboarding and mentoring from our CEO and professionals in project and product management.
- Startup atmosphere with the opportunity to help shape the green founding scene.
- Continuous learning and expansion of your personal and professional skills.
- Flexible working hours and the option to work from home.
- Regular team events and foosball breaks in a motivated and friendly team.
- Unlimited coffee and water supplies, plus regular fresh fruit.
- Conveniently located with excellent cultural, sporting and transport connections.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Customer Success Analyst at PerkinElmer managing enterprise accounts and ensuring value realization from solutions. Collaborating with teams to drive customer success and product enhancements.
Client Success Manager building strong client relationships and ensuring excellent post - sale client experiences at Metergy Solutions. Collaborating across teams to support submetering solutions for multi - residential buildings.
Customer Success Manager enhancing customer success using Elliptic blockchain analytics solutions. Onboarding clients and driving satisfaction in the APAC region with a focus on account retention and upsell targets.
Customer Success Manager enabling companies to automate workflows and enhance operational efficiency. Joining an early - stage startup to directly impact business address solutions.
Customer Success Manager enhancing user experience and relationships at Wowflow, a tech company improving Customer Success in Facility Management. Responsible for onboarding and customer relationship management.
Analista Pleno de CRM managing user communication journeys at OLX. Collaborating across teams to deliver effective marketing campaigns for personalized user experiences.
Enterprise Customer Success Manager at SOCi leading strategic initiatives and fostering relationships with multi - location brands. Focused on customer success, revenue growth, and partnerships.
Professional in Sales Management in a hybrid role at Pars, focused on building client relationships and enhancing the commercial process.
Customer Success Director acting as site lead for client relationships in South Korea. Managing post - sales execution and driving adoption of IonQ's quantum cloud platform.