Hybrid Customer Service, Back Office — Part-time

at GREEN SHIRTS

• Job title: Customer Service, Back Office — Part-time
• Job type: Part Time
• Experience level: Mid level, Senior
• Salary: €650 - €1,500 per month
• Degree requirement: High School Diploma
• Location requirements: Hybrid, Wien, Austria

About the role

• Customer Service & Back-Office support in a sustainable textile B2B and B2C startup. Engage in customer care, order management, and marketing activities from Vienna.

Responsibilities

• You will actively support our team in B2C customer service and back-office operations, contributing to the smooth running of our processes.
• You will take ownership of tasks, contribute ideas, and ensure that our daily operations are implemented efficiently and reliably.
• The B2C Customer Service & Back Office role focuses on customer support, maintenance of our online shop, coordination with partners, and support for marketing and sales activities.
• Handling customer tickets and returns in the B2C area.
• Monitoring and tracking orders in the backend (including payment status, delayed or partially delivered orders, review and maintenance of canceled orders).
• Responsible for professional complaint management and service-oriented, solution-focused customer communication.
• Communication with fulfillment and printing partners regarding B2C orders.
• Point of contact for affiliate agencies, participation in meetings, and auditing affiliate commissions.
• Maintenance of the B2C shop: creating new products, managing sale items (activation/deactivation, price updates), and updating/correcting product descriptions.
• Maintenance of the inventory management system (WAWI), including updating order analyses, stock levels, and replenishment of goods.
• Ordering in-house and third-party products and obtaining documentation from various partners.
• Planning and creating B2C newsletters (topic ideation, promotions, editorial/off-topic content, product recommendations).
• Preparing settlements/invoices for design sales and sub-shops.

Requirements

• Initial experience in customer service, back office, or e-commerce is an advantage.
• Confident handling of online shop platforms and inventory/ERP systems.
• Structured and reliable working style with a high sense of responsibility.
• Ability to work independently and strong organizational skills.
• Excellent communication skills and a service-oriented approach toward customers and partners.
• Comfortable working with numbers and data (e.g., for billing and inventory management).
• Basic knowledge of newsletter marketing is a plus.
• Interest in and affinity for new technologies and using various software solutions (esp. AI).
• Very good German skills and good English skills, both spoken and written.

Benefits

• An essential role in the development and scaling of the company.
• Significant freedom to shape your role and opportunities to take on responsibility.
• Dynamic and creative working environment in a sustainable startup with an international outlook.
• Flexible home-office and remote work options.
• Attractive benefits and modern working conditions.
• We foster a modern, authentic workplace culture — professional but relaxed.
• There is no strict dress code.
• More important to us is a genuine interest in sustainability topics related to fashion, materials, and innovation.