Customer Success Manager at ServiceTitan managing customer relationships to drive business outcomes. Building customer success through understanding their needs and effective communication in Yerevan, Armenia.
About the role
- CRM Executive turning marketing plans into engaging email communications. Collaborating with creative teams to ensure brand alignment and customer engagement across campaigns.
Responsibilities
- Coordinate and execute email campaigns end-to-end, from initial brief through to deployment.
- Translate marketing calendars, product launches and seasonal moments into engaging, on-brand emails.
- Collaborate with designers and copywriters to develop creative assets that reflect brand tone, visual identity, and audience needs.
- Own the QA process to ensure flawless execution: builds, links, rendering, segmentation and content accuracy.
- Manage content workflows, timelines, and feedback loops across creative, brand and merchandising teams.
- Ensure all CRM communications deliver clear, compelling storytelling aligned with the brand voice and customer expectations.
- Contribute new ideas for creative formats, testing opportunities, and innovation within the channel.
- Maintain and evolve the CRM/email playbook to help guide best practice and support the creative team in producing channel-relevant content.
Requirements
- 1–3 years’ experience in CRM, email marketing, or digital campaign execution (DTC or e-commerce experience strongly preferred).
- Strong understanding of brand storytelling, visual content and digital creative best practice.
- Experience collaborating with creative teams and managing campaign workflows. •
- Hands-on experience building and deploying campaigns in a CRM or ESP (Klaviyo, Braze, Iterable, etc. — experience with Bloomreach is a plus).
- Excellent attention to detail with the ability to manage multiple briefs and deadlines.
- Strong writing, editing and content-review skills, with an eye for narrative clarity, layout quality and brand consistency.
Benefits
- 💰Salary is between £25,000 - £30,000 depending on experience and skills
- 🤩Total value of our perks is worth £3,000+ per year
- 🅿️ Free parking on-site
- 💪 Free gym access on-site
- ☕ Unlimited coffee and tea throughout the day
- 🍰 Free fresh fruit and cake daily
- 🍴 Subsidised meals - breakfast and lunch
- 🏢 Hybrid Working: 3 days in our inspiring ProCook HQ, 2 days flexible remote
- 🏆 Opportunity to work with a passionate team
- 🎁 Generous colleague discount - 40% off to spend in store or online + 30% for friends and family
- 🌍 2 x Annual paid volunteering days
- 📞 Employee Assistance Programme
- 👥 Friends and Family Referral Scheme
- 🏖️33 Days Annual Leave (including bank holidays)
- 💰 Discretionary bonus scheme of up to 15%
- **🅱️ **B Corp certified company committed to ethical practices and sustainability
- 🥇 A company recognised as a Great Place to Work for 4 consecutive years
- 🩼 Disability Confident Leader
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