Senior Talent Partner at Zopa driving talent acquisition for technology roles in a hybrid work environment. Focusing on sourcing top talent and building strong relationships across the business.
About the role
- Experience Partner responsible for managing complex client relationships and driving growth. Leading strategic consultations and overseeing implementation in the GovTech industry.
Responsibilities
- Manage a portfolio of up to 30 high-complexity or high-value clients with ARR between $3 - $5M ARR.
- Lead strategic discovery sessions and contribute to solution architecture during pre-sales.
- Oversee implementation planning and execution, ensuring alignment with client goals.
- Conduct executive-level business reviews and develop long-term engagement strategies.
- Identify and drive upsell and cross-sell opportunities in collaboration with sales.
- Act as an escalation point for Experience Partner I and II team members.
- Mentor junior Experience Partners and contribute to internal knowledge sharing.
- Represent Granicus in client-facing presentations, panels, and strategic engagements.
Requirements
- Deep understanding of customer success, digital transformation, and SaaS delivery models.
- Familiarity with public sector operations and government technology solutions.
- Knowledge of strategic account management and enterprise consulting practices.
- Strong leadership, mentoring, and coaching skills.
- Excellent communication, facilitation, and executive presentation skills.
- Proficiency in CRM systems (e.g., Salesforce), project management tools, and analytics platforms.
- Ability to work independently and proactively solve problems.
- Ability to build trust and credibility with clients and internal stakeholders.
- Ability to translate client needs into actionable strategies and solutions.
- Ability to manage large, complex client portfolios and influence outcomes.
- Ability to think strategically and align client goals with organizational objectives.
- Ability to resolve complex issues and lead cross-functional collaboration.
- Bachelor’s degree in Business, Public Administration, Communications, or related field.
- 5- 7 years of experience in consulting, customer success, or enterprise account management.
- Proven track record of managing strategic client relationships and driving growth.
- Experience with SaaS platforms and digital tools preferred.
Benefits
- Flexible Time Off – Take the time you need to rest, recharge, and live your life.
- Company-Wide Wellbeing Days – Paid days off to unplug and focus on your mental health.
- Work From Home Reimbursement – Support a productive home office environment.
- Multiple Health Plan Options – Including a 100% employer-paid plan.
- Employer HSA Contributions – When enrolled in a High-Deductible Health Plan.
- Fitness Reimbursement Program – Stay active, your way.
- On-Demand Mental Health Support – Access to Headspace and other wellness tools.
- Paid Parental Leave – For both birthing and non-birthing parents.
- Traditional & Roth 401(k) – With a generous company match.
- Life & AD&D Insurance – 100% employer-paid coverage for peace of mind.
- Online Learning Platforms – Fuel your professional development.
- Competitive Salary & Bonuses – Your contributions are valued and rewarded.
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Senior Training Partner in the Workforce Benefits Division creating and delivering curriculum for adult learning. Collaborating with business leaders on training solutions and project management.
Client Delivery Partner managing the end - to - end lifecycle of Belfast - based resources at Vantage Point Global. Promoting roles, recruitment, onboarding, and client relationship management while ensuring client satisfaction.
Senior Talent Partner driving tech hiring strategies and processes tailored for high - growth clients. Collaborating directly with employers to enhance their talent acquisition practices.
Senior Talent Acquisition Partner designing talent strategies and hiring processes for tech clients. Collaborating cross - functionally to ensure a seamless candidate experience.
Partner responsible for acquiring and executing M&A projects in core sectors for Clairfield International. Collaborating with global teams and overseeing project management in a professional setting.
Freelance real estate agent developing their geographical specialty and acquiring properties for sale and rental in Germany. Enjoy time flexibility and extensive marketing support with RE/MAX.
People & Talent Business Partner responsible for recruiting and engaging with clients in diverse sectors. Joining an HR firm that supports organizations globally.
Engagement and Integration Lead driving alignment and performance for Revenue at S&P Global Market Intelligence. Responsible for change management, revenue integration, and team development.
Senior Affiliate Executive at Intrepid Asia driving marketing initiatives on TikTok for leading brands. Responsible for managing campaigns and growing affiliate partnerships in the e - commerce sector.