District Sales Manager overseeing sales teams in the medical field, providing expertise to professionals. Essential role in impacting patient health and business success.
About the role
- Lead Sales & Service Rep at Grainger impacting customer retention and financial results through superior service. Coaching team members and supporting branch operations in a dynamic environment.
Responsibilities
- Supports branch leadership in a facility with multiple members along the Branch Manager & Supervisor.
- Provides peer-to-peer coaching to support the continued development of skills and confidence of team members to effectively perform branch operations.
- Delegates and assigns duties based on workload variance.
- Support the leadership team in conducting incident reviews in the event of a safety incident completing Grainger internal requirements as well as partnering with the appropriate customer stakeholders to complete any required investigations and provide documentation.
- Report absence calls to leadership team informing of team member absences and working to obtain coverage for absent team members including contacting TMs directly.
- Holding the Onsite Leader cell phone and answering all calls from team members and customers Accommodating location closure requests (Customer request)
- Manage afterhours requests on night shift.
- Participate in scheduled customer calls.
- Sign off on Team Member FLHA
- Complete Behavior Based Safety Observations for team members.
- Participate in all H&S initiatives including walk throughs of all locations and conduction Field Level Hazard Assessment
- Transporting of inventory/tools across the customer facility
- Support Tool Management initiatives including the creation of quotes, orders, e-mails with the onsite customer, processing orders, sending tools for repair/re-cert, following up with status of repairs, coordinating return of tools to site and home locations.
- Sign off on BBX requirements in crib/store locations, when needed
- Obtain Fit Test certification to allow for conducting fit testing requirements (where applicable)
- Partner with the Inventory team to complete stock alignments, one-time orders, and MI’s
- Conduct “Toolbox Talks”
- Support the management of a customer specific inbox.
- Respond to and work directly with customer stakeholders as required.
- Support in Vending/VMI implementations, maintenance and replenishment, when needed
- Assist with vendor visits and onsite training
- Provides exceptional customer service, leads by example, and utilizes sound judgement & best practices to resolve customer concerns.
- Support the onsite team with daily tasks such as customer quotes, processing of orders, returns, receiving and put away of stock, serialization of tools, staging tools for repair/recert, sourcing orders, vendor/customer/internal follow ups, as well as other company initiatives & projects.
- Fosters open communication between all internal business partners including inventory, sourcing, product management, National Accounts, and other Onsite teams.
- Facilitates team member on-boarding and on-going training.
- Maintain a well-rounded knowledge of products sold including the completion of the required training programs.
- Assists in driving the achievement of key operational metrics in the areas of customer satisfaction, sales, safety, and operational improvements.
- Suggests and implements changes to enhance defined processes and improve sales and service.
- Ensure team compliance with all regulatory issues and company policies.
- Other onsite support related duties as required.
Requirements
- Highschool Diploma or equivalent preferred.
- 1-3 years of customer service and sales experience in a related field preferred.
- Previous leadership experience would be a definite asset.
- Passion for customer service, sales, and people development with an ability to energize others and work within high performing teams.
- Ability to adapt to shifting demands and competing priorities.
- Ability to understand and articulate the vision of Grainger to all team members.
- Proficient computer skills and aptitude in the use of computers and software applications.
- Ability to safely learn and operate powered industrial equipment.
- Possession of a valid driver’s license and ability to operate a Grainger Truck safely on a customer site is required.
Benefits
- Medical, dental, vision and prescription drug coverage
- Paid time off (PTO) and up to 12 company holidays per year (dependent on home province)
- Life insurance coverage, including spousal and dependent life insurance.
- Employee Family Assistance Program to help team members with physical, emotional, mental, financial and other concerns
- Registered Retirement Savings Plan & Defined Contribution Pension Plan to help you save for your financial future
- Educational & Professional Membership Fee Assistance program
- Employee discounts, team member perks and more!
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