Collections Manager at Ashland Credit Union managing daily workflows and supervising the collections department. Coordinating with Chief Risk Officer and ensuring compliance with collection procedures.
About the role
- Collections Representative managing customer receivables for Grainger, a leading industrial distributor. Providing high levels of service and analyzing delinquent account balances.
Responsibilities
- Demonstrate problem solving and curiosity dealing with our customers and your colleagues
- Use professional collection skills and techniques to identify customer reasons for delinquent account status.
- Analyze and monitor delinquent account balances, including effective overdue control and follow-up program for all customer accounts that are late, overdue, potentially overdue, or potential written-off.
- Work with multiple departments such as Credit, Sales and Branch partners to resolve collections issues that may require special attention and resolve payment barriers.
- Provide customers with documentation on disputed accounts.
- Maintain accurate and detailed customer contact notes following established standard repeatable processes.
- Work with the A/R specialists and customers to resolve situations which cause un-reconciled checks.
- Recommends accounts for approval on compromise settlements, partial payments, time extensions and fraud detection.
- Recommends accounts for 3rd party collection through outside agencies or legal placement.
- Partner with Sales personnel on payment barrier removal.
- Provide Credit Managers with customer information to help evaluate customer payment terms or DSO.
- Perform other tasks as assigned.
Requirements
- Bachelor’s Degree in Accounting, Finance, Business, or related quantitative discipline preferred.
- Minimum of 1 year of experience working in Collections is required.
- Minimum of 3-5 years of experience in finance, collections, accounting, or process resolution preferred.
- Excellent negotiation and decision-making skills.
- Must have the ability to identify and solve problems, understanding priorities and focus on activities that drive results while meeting assigned deadlines.
- Computer proficiency in programs such as MS Outlook, MS Word and MS Teams, and MS Excel (can maintain spreadsheets).
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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