Chargé(e) de recouvrement et impayés handling financial claims management for subscribers facing payment difficulties. Collaborating with finance teams to ensure effective debt recovery processes.
About the role
- Collections Representative managing customer receivables for Grainger, a leading industrial distributor. Providing high levels of service and analyzing delinquent account balances.
Responsibilities
- Demonstrate problem solving and curiosity dealing with our customers and your colleagues
- Use professional collection skills and techniques to identify customer reasons for delinquent account status.
- Analyze and monitor delinquent account balances, including effective overdue control and follow-up program for all customer accounts that are late, overdue, potentially overdue, or potential written-off.
- Work with multiple departments such as Credit, Sales and Branch partners to resolve collections issues that may require special attention and resolve payment barriers.
- Provide customers with documentation on disputed accounts.
- Maintain accurate and detailed customer contact notes following established standard repeatable processes.
- Work with the A/R specialists and customers to resolve situations which cause un-reconciled checks.
- Recommends accounts for approval on compromise settlements, partial payments, time extensions and fraud detection.
- Recommends accounts for 3rd party collection through outside agencies or legal placement.
- Partner with Sales personnel on payment barrier removal.
- Provide Credit Managers with customer information to help evaluate customer payment terms or DSO.
- Perform other tasks as assigned.
Requirements
- Bachelor’s Degree in Accounting, Finance, Business, or related quantitative discipline preferred.
- Minimum of 1 year of experience working in Collections is required.
- Minimum of 3-5 years of experience in finance, collections, accounting, or process resolution preferred.
- Excellent negotiation and decision-making skills.
- Must have the ability to identify and solve problems, understanding priorities and focus on activities that drive results while meeting assigned deadlines.
- Computer proficiency in programs such as MS Outlook, MS Word and MS Teams, and MS Excel (can maintain spreadsheets).
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Collections Officer managing delinquent portfolios for FleetPartners across Australia and New Zealand. Involves liaising with customers and stakeholders to reduce risk and delinquency.
Sachbearbeiter/in Inkasso handling financial dossiers for Vaudoise insurance in Lausanne. Collaborating with various stakeholders to ensure efficient debt recovery processes.
Junior collection specialist managing customer portfolios for Moteurs Baudouin. Responsible for collection activities and financial risk mitigation.
Customer service representative managing active and receptive calls for debt negotiation in telecommunications. Role involves providing solutions and utilizing systems for effective communication.
Analista de Crédito e Cobrança managing credit operations and client portfolio at Grupo Doce D’ocê. Involves financial analysis, debt management, and client relationship activities.
Credit Collections Specialist managing customer portfolios at KARL STORZ. Driving collections, supporting cash flow, and resolving past - due issues.
Managing analytics and collections strategy teams for a leading higher education company. Overseeing credit recovery optimization and financial product development in a collaborative work environment.
Collections Intern supporting day - to - day operations in Berkshire Hathaway GUARD Insurance Companies' Collections department. Gaining foundational business skills while contributing to real work in insurance finance operations.
Billing and Collections Specialist responsible for the order - to - cash cycle at OfficeRnD. Ensuring accurate invoicing and managing collections while collaborating with internal teams.