Head of Customer Success managing strategic customer initiatives at gyde. Leading a 5 - member team to enhance customer experience in educational offerings.
About the role
- Analyst defining and implementing CRM strategies for the ZAMP ecosystem of restaurant brands including Burger King. Collaborating on digital engagement and analytics for customer loyalty.
Responsibilities
- Define and implement strategies for coupons, the mobile app, and self-service kiosks (totems);
- Plan menu architecture across digital and physical channels;
- Integrate actions with the CRM/Loyalty team’s automation journeys and campaigns;
- Monitor KPIs for adoption, conversion, and profitability;
- Monitor internal systems for channel management.
Requirements
- Bachelor’s degree in Business Administration, Marketing, Engineering, or a related field;
- Proficiency with data analysis tools (Excel, Power BI, or similar);
- Experience managing digital channels, CRM, e-commerce, or related areas;
- Familiarity with internal systems and digital platforms;
- Preferred experience with menu architecture, UX, or digital engagement strategies;
- Availability to start immediately;
- Position runs through the end of March 2026.
Benefits
- Flex Office (hybrid work model);
- Meal or grocery allowance;
- Multi-benefits card;
- Transportation allowance, parking, or company shuttle;
- Health and dental insurance with no co-pay (including dependents);
- Life insurance (effective from day one of employment);
- Partnerships with universities and educational institutions;
- Health and well-being programs (telemedicine and online psychotherapy);
- TotalPass (platform providing access to over 20,000 gyms and partners in psychology, nutrition, and wellness);
- Birthday day off.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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