Global Customer Operations Strategy & Experimentation Leader defining future operations and driving strategic planning with AI. Leading innovation in customer operations within LexisNexis.
About the role
- Responsible for the daily back-office tasks of products under Payments
- Performs accurate daily reconciliation and settlement of assigned products
- In charge of daily monitoring and processing of all tickets/concerns assigned to the Operations Team within the SLA
- Monitors and manages business partner’s performance according to SLA
- Immediate escalation of problems and other concerns to OPS Lead and external partners
- Assist in steering process improvement and implementation that will drive the business forward and improve customer experience
- Collaborating with internal cross-functional teams (CS, Complaints, Product, IT, Policy, Legal, Finance, etc.) and maintaining good business relationships with external partners
- Support the Operations Lead in daily operational requirements
- Perform all other support duties as may be required from time to time
- Contribute to product innovation and improvement of operational processes
- Support new projects related to the overall improvement of Financial Services serving as a stakeholder for the FS project life cycle
Requirements
- Bachelor's degree in accountancy or other related courses
- Relevant experience in payments/funds in digital finance products are preferred
- Considerable knowledge of reconciliation, operation functions, systems, policies, and procedures related to digital/bank products
- Background in Reconciliation, Settlement, and Transaction issue management are preferred
- Well-developed customer relations skills
- Preferably with partner relations background
- Familiarity with bank products, processes, and jargon
- Good interpersonal, verbal, and written communication skills
- Attention to detail and analytical thinking
Benefits
- Willing to work on special weekends and holidays
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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