Hybrid Account Manager, Commercial

at Gorgias

• Job title: Account Manager, Commercial
• Job type: Full Time
• Experience level: Junior, Mid level
• Salary: CA$80,000 - CA$89,000 per year
• Degree requirement: No Education Requirement
• Location requirements: Hybrid, Toronto, Canada

About the role

• Account Manager focused on managing eCommerce accounts and driving sales growth. Joining a leading platform in conversational commerce at Gorgias with a mission to enhance customer experiences.

Responsibilities

• Own a book of 60 to 80 existing eCommerce accounts, focusing on expansion and upsells.
• Drive the full sales cycle from demo to close for add-on and new product sales (average deal size: $10K–$15K ACV, typically closed in 3–5 calls).
• Manage a high-velocity inbound pipeline, with some outbound to existing accounts.
• Partner cross-functionally with Customer Success and Product teams to identify opportunities for automation and improved customer outcomes.
• Use data to identify upsell opportunities and prioritize outreach effectively.
• Ask the right pain-point questions to uncover growth potential within each account.
• Continuously optimize your sales process to improve deal velocity and hit/exceed quota.

Requirements

• 2 to 3 years of experience in a closing sales role (Account Executive or Account Manager) within SaaS or eCommerce tech.
• A proven track record of hitting and exceeding quota in a fast-paced, high-volume environment.
• Strong ability to manage a high volume of accounts, balancing multiple deals simultaneously while staying organized and efficient.
• A knack for asking strategic, pain-based questions that uncover new opportunities and deepen customer value.
• A data-driven mindset. You use numbers to identify trends, spot upsell potential, and measure performance.
• Excellent time management and prioritization skills; you know how to balance calls, sequences, and follow-ups.
• Tech-savvy and naturally curious, able to act as a solutions consultant who speaks confidently about how Gorgias drives customer experience and revenue impact.
• Strong communication skills with clear, engaging, and persuasive communication across written, verbal, and presentation formats.

Benefits

• 🏖️ 5-week vacation
• 🤕 Paid sick leave (15 days)
• 🌏 6 weeks full remote/year
• 🧸 Paid parental leave (16 weeks)
• 🍽️ CAD $400/month for lunch expenses (you’ll have your own Gorgias credit card)
• 🏥 We provide private health insurance and retirement pension
• 💆🏻‍♀️ Get up to CAD $900 to set up your workstation at home (working from home should feel breezy)
• 📚 Get up to CAD $2600 of learning material and wellness support per year! This includes CAD 1950 for learning material (such as books, courses, and individual coaching sessions) directly linked to your job scope, as well as a CAD 650 wellness budget. Take advantage of these resources to grow in your role and prioritize your personal development and wellness.
• 🥰 Every quarter, we organize an online company-wide summit to discuss where we’re going and strengthen social bonds. Once per year, we organize offsite team retreats and company retreats!