Hybrid Vendor Engagement Manager II – UCaaS, CCaaS, CX AI

at AVANT Communications

• Job title: Vendor Engagement Manager II – UCaaS, CCaaS, CX AI
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Chicago, United States

About the role

• Vendor Engagement Manager at AVANT managing relationships and performance with IT service vendors like Zoom and Genesys. Collaborating cross-functionally to drive vendor-related outcomes and supporting programs.

Responsibilities

• Facilitate assigned Vendor relationships throughout Vendor lifecycle, including onboarding of new Vendors.
• Serve as the primary point of contact and/or liaison between Vendors and AVANT team.
• Responsible for management of all processes associated with assigned Vendors.
• Act as an escalation point for assigned Vendors on any Vendor-related issues.
• Responsible for ongoing support of Vendor programs and processes including business reviews/strategy sessions, bonus tracking, and forecasting.
• Secure funding for AVANT marketing and education initiatives from assigned Vendors.
• Implement recurring cadence calls with Vendors to discuss and/or track performance, market share, and feedback from AVANT team on programs, solutions, promotions, etc.
• Oversee the distribution of information regarding Vendor promotions, announcements, incentives, etc.
• Maintain a working knowledge and understanding of Avant and the Support Organization.
• Participate in Vendor meetings, advisory councils, and attend tradeshows, if applicable.
• Capable of and responsible for training and assisting the Manager/VP of Vendor Engagement with training new hires on day-to-day role and responsibilities.
• Responsible for the Vendor involvement and experience at AVANT events including but not limited to managing the selection of Vendors, supporting collection of materials and/or assets, and overseeing Vendor participation.
• Attend events as the Vendor Engagement representative and engage with Vendors and Trusted Advisors.
• Familiarity and basic understanding of assigned Vendor agreements and contracts.
• Serve as liaison with Vendor and Legal Team for all legal-related items affecting contracts and commissions.
• Understand commission schedules and be able to answer basic questions regarding compensation structure of assigned Vendors.
• Responsible for coordination with Legal team to create and modify commissions schedules.
• First line of contact for internal commissions/contractual questions.
• Direct supervision given from VP of Programs or EVP of Operations.
• Dotted line to Practice Lead for assigned technology category.
• Daily contact with Vendors, Sales, Sales Engineering, Operations, Commissions/Finance, Marketing, Trusted Advisors, and Executives.

Requirements

• College degree in a business or communications related program or the equivalent work experience.
• Minimum of 5 years of technology sales/marketing experience or similar corporate work experience.
• A significant level of trust and diplomacy is required, in addition to normal courtesy and tact.
• Experience managing projects and relationships.
• Ability to motivate and influence others and foster sound relationships is necessary.
• Strong communication skills and experience. Comfortable and effective public speaking skills.
• Excellent organizational, follow up, and time management skills.
• Ability to assimilate, summarize, and relay relevant information effectively.
• Ability to make independent judgment calls based on procedures and policies.
• Ability to problem solve based on a grasp of internal practices and precedents.
• Ability to work within a cooperative team environment as well as perform assignments autonomously.
• Superior proficiency in computer usage, the Internet, the Microsoft Office suite of applications. Must have the ability to learn industry specific software programs.

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Commuter Benefits
• 401K Match
• Unlimited PTO
• Generous Parental Leave