Customer Care Specialist II providing customer service in order capture at Acuity Inc. Seeking to strengthen customer relationships to exceed their requirements and expectations.
About the role
- Bilingual Customer Service Specialist delivering high quality service while handling customer inquiries and verifying insurance. Working in a customer service role with a focus on accuracy and professionalism.
Responsibilities
- Updating database with insurance for various collateral
- Ensures delivery of high quality and accurate customer service
- Handling inbound calls to verify insurance
- Accurately composing written information for loan histories
- Mentoring fellow co-workers as requested by supervisor
- Meeting set goals and assigned workload expectations for productivity
- Meeting and exceeding quality audits and metrics
Requirements
- High school diploma or GED required
- Strong attention to detail and organization skills required
- Strong problem solving and analytical abilities
- Dependable and reliable
- Excellent telephone, written and verbal communication skills with strong customer service focus
- Ability to acknowledge and respect confidential information
- Ability to learn quickly
Benefits
- medical, dental and vision insurance coverage
- 100% company-paid life and disability coverage
- 401k options with company match
- three weeks PTO by the end of the first year
- robust compensation package
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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