Direct Client Service Specialist I at Vermont DMV managing daily mail operations and providing customer service. Requires strong attention to detail and independent decision - making within the Montpelier office.
About the role
- Client Services Associate managing operational aspects of transactions at GLAS, an institutional debt administrator with a blue-chip customer base.
Responsibilities
- Managing drawdowns, rollovers, rate fixes, pre-payments, redemptions and maturities.
- Inputting relevant data into the system Solvas.
- Generating and sending notices to Borrowers and Lenders within specific timeframes.
- Receiving and checking SSI’s, initiating the call back process where necessary.
- Managing funds flow between Borrowers and Lenders.
- Making payments through Barclays.Net, arranging a foreign exchange transaction where appropriate.
- Calculating and payment of principal repayments, interest, commitment and other fees (including PIK and non-pro rata events)
- Reconciling accounts
- Handling of transfers ensuring requests comply with the transaction documentation and the collection of transfer fees.
- Understanding of deal documentation for inputting into the system or responding to Borrower / Lender queries.
- Dealing with client queries in a timely manner.
- Dealing with Audit request.
- Timely escalation of relevant matters to Team Leader and/or Managers.
- Due diligence with regards to potential fraud, money laundering, and both financial and reputational risk to GLAS.
Requirements
- Proven examples of working to tight deadlines
- A high degree of detail and strong organisational skills
- Previous experience of using SOLVAS desirable
- A desirable degree in a finance or business related field
Benefits
- Base salary + bonus
- Hybrid working
- 28 days annual leave + bank holidays
- Long service award
- Private Medical Insurance
- Private pension plan
- Life insurance plan
- Employee Assistance Program (EAP)
- Yearly eye examination
- Gym membership discount
- Career development and study support
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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