Hybrid Customer Portfolio Manager

Posted 8 hours ago

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About the role

  • Contract Performance Manager responsible for the maintenance contract for power plants in Jiangsu, China. Focus on customer management and timely resolution of issues with field services oversight.

Responsibilities

  • Function as the primary contact point of assigned customer and be responsible for the contracts execution and customer management
  • Provide field administrative support, assure timely resolution of customer issues and be responsible for customer satisfaction by coordinating internal GE organization
  • Respond to customer inquiry and participate in commercial discussions with customer
  • Assist in sales campaigns for new and extra work proposals development and contracts negotiation
  • Make robust outage event planning and manage the shipment of new and repaired parts and oversee the performance of field services for the success of scheduled maintenance
  • Manage billing, review invoices and collect cash in a timely manner in accordance with the assigned contracts
  • Conduct financial pacing/cost classification properly
  • Develop and implement business operations plans to achieve contract profitability & work scoping
  • Implement Operation & Fulfillment Metrics (SQDC) and assist in the establishment of productivity goals by contract
  • Within 12 months of role assignment Initial certification requires of training, final exam and review by the certification board must be met.

Requirements

  • 10-12 years of power generation experience is required
  • Heavy duty gas turbines and controls system experience is advantage
  • Customer focused: Excellent communication, presentation, interpersonal skill
  • Affluent knowledge of commercial, finance, legal and related regulations and law
  • Proficiency in English and in computer application skills

Benefits

  • Relocation Assistance Provided: Yes

Job title

Customer Portfolio Manager

Job type

Experience level

SeniorLead

Salary

Not specified

Degree requirement

No Education Requirement

Location requirements

HybridChina

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