Client Support Manager managing a team of 3 - 15 agents. Overseeing agents, leading KPIs, coaching, and participating in hiring processes.
About the role
- Store Leader managing store operations and team development at 7-Eleven convenience locations. Leading merchandising initiatives and ensuring excellent customer service in Ahoskie, NC.
Responsibilities
- A Store Leader with an Assistant or two make up the store’s leadership team executing merchandising and marketing initiates, driving profitability.
- Developing the skills of the entire store team, and ensuring customers are well taken care of.
- Oversee and provide leadership, training, and coaching for all store employees.
- Oversee and implement all merchandising and marketing programs.
- Use P&L and store reports to affect change.
Requirements
- Ability to oversee and provide customer service leadership, training, and coaching, for all store employees.
- Desire to maintain high retention by focusing on identifying qualified applicants, developing leaders, empowering employees, and encouraging employee productivity.
- Ability to oversee and implement all merchandising and marketing programs.
- Demonstrated ability to use P&L and store reports to affect change.
- Ability to manage cash handling, fuel transactions, and promotion of our rewards loyalty program.
- Demonstrated ability maintaining a clean, safe environment by complying with all health and sanitation procedures to ensure the store is presentable and that all products are in-stock.
- Excellent oral and written communication and intrapersonal skills.
- Proficient computer knowledge (Microsoft products preferred Word, Excel).
- A High School diploma or GED is preferred, but not required for candidates that have at least one year of retail management experience.
- A valid Driver’s License from the state of residence while maintaining automotive liability insurance during course of employment.
- The ability to multi-task, perform repeated bending, standing, and reaching, and occasionally lifting up to 50 pounds.
Benefits
- 401K Plan (US only)
- RRSP Plan (Canada only)
- Paid PTO Plans
- Coverage in medical, dental, life, and vision insurances available
- Monthly bonus/incentive potential
- Tuition Reimbursement
- Adoption Assistance (US only)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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