Client Support Manager managing a team of 3 - 15 agents. Overseeing agents, leading KPIs, coaching, and participating in hiring processes.
About the role
- Country Manager for AVIAREPS AG responsible for business operations in Kazakhstan, fostering growth in tourism and aviation sectors.
Responsibilities
- Develop and implement comprehensive business strategies for AVIAREPS AG in Kazakhstan, aligning with global company objectives.
- Lead, manage, and motivate a local team, fostering a high-performance culture and ensuring effective resource allocation.
- Identify and secure new business opportunities and clients within the aviation, tourism, and hospitality sectors.
- Cultivate and maintain strong relationships with key stakeholders, including existing clients and local travel trade, media, and government bodies.
- Oversee financial performance, including budgeting, forecasting, and P&L management for the Kazakhstan market.
- Monitor market trends, competitive landscape, and regulatory changes to identify opportunities and mitigate risks.
- Represent AVIAREPS AG at industry events, conferences, and networking functions.
- Ensure compliance with all local laws and company policies.
- Prepare and present regular reports on market performance, client activities, and financial results to regional and global management.
Requirements
- Proven experience (5+ years) in a senior management or country management role within the aviation, tourism, or hospitality industry.
- Demonstrated track record of successfully growing businesses and achieving commercial targets in a competitive market.
- Strong understanding of the Kazakhstani travel market.
- Excellent leadership, communication, negotiation, and interpersonal skills.
- Proficiency in English and Russian is essential; knowledge of Kazakh is a significant advantage.
- Bachelor's degree in Business Administration, Marketing, Tourism, or a related field; a Master's degree is a plus.
- Strong financial acumen with experience in budget management and P&L responsibility.
- Ability to work independently, make strategic decisions, and manage multiple priorities effectively.
- Willingness to travel frequently within Kazakhstan and occasionally internationally.
Benefits
- Competitive salary
- Opportunities for professional development
- Dynamic working environment
- Frequent travel opportunities within Kazakhstan and occasionally internationally
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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