Client Support Manager managing a team of 3 - 15 agents. Overseeing agents, leading KPIs, coaching, and participating in hiring processes.
About the role
- Associate Customer Development Manager responsible for executing strategic customer growth plans and managing relationships with DoorDash at Kenvue. Collaborating with teams to optimize sales and drive eCommerce strategies.
Responsibilities
- Develop and execute strategic customer growth plans
- Deliver financial targets and manage the ongoing customer relationship with DoorDash
- Partner with DoorDash and Kenvue Retail Media teams
- Develop and execute strategies to grow Kenvue’s sales share in the category
- Responsible for the connection with the customers to create and support overarching demand-driving strategies
- Partner with media, shopper, marketing, customer strategy teams to build robust shopper plans
- Coordinate, analyze, and draw conclusions from a variety of data sources such as customer POS and Pacvue
- Build and elevate strategic partnerships and relationships within the Last Mile Delivery organization and Kenvue
- Foster relationship with Last Mile Delivery partners and Kenvue retail media leadership
- Effectively manage trade funding within budget
- Serve as a change agent within the eCommerce channel
Requirements
- Bachelor's degree and 3+ years of prior experience in customer sales, customer strategy, category insights/management, analytics, shopper marketing/insights, or related field in a consumer products environment is required
- Prior experience with data analysis is required
- Intermediate to sophisticated Excel skills required
- eCommerce experience or marketplace knowledge or experience is preferred
- Ability to negotiate with and influence multiple levels of customer leadership
- Ability to access, interpret and draw accurate conclusions from sales and customer data
- Ability to build impactful presentations to explain recommendations and findings of analyses, resources, and studies
- Ability to work optimally within a fast-paced, sophisticated matrix and changing environment
- Ability to influence decision-makers up and down two or more levels, with and without direct authority
- Ability to effectively lead talent, create and execute development plans
- Ability to identify and assess risk and prioritize competing demands
- 10% or more travel time will be required
Benefits
- Paid Company Holidays
- Paid Vacation
- Volunteer Time
- Learning & Development Opportunities
- Kenvuer Impact Networks
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Senior Manager de SP&A liderando proyectos estratégicos en Rappi. Focalizado en análisis y estrategias para mejorar el rendimiento y la rentabilidad del negocio.
Change Manager ensuring SMCjv's contractual entitlement and managing project risks for HS2. Interpreting project communications and leading accurate pricing of change entitlement.
Trusts and Foundations Manager responsible for securing funding partnerships at The Sutton Trust. Focus on relationship management and impactful fundraising strategies.
Manager leading fraud response program for debit card fraud at Fidelity Investments. Collaborating with business units to enhance fraud detection and investigation processes.
Executive Branch Manager at BOQ Group, guiding Albany Creek and Chermside branches. Leading digital transformation and driving performance through strategic initiatives.
Senior Manager overseeing enterprise platforms and data solutions for Ferguson, a supplier across multiple industries. Leading initiatives that align technology with business goals.
Technical Operations Manager overseeing BioCNG, CNG, and LNG station operations in Germany. Ensuring maintenance, compliance and safety of alternative mobility infrastructure.
Contract & Claim Manager role in contract and claim management focused on construction and infrastructure projects at a global consultancy. Engaging in complex projects and managing claims across project phases.
Supply Planner coordinating with contract manufacturers and managing inventory levels. Analyzing demand forecasts and tracking supply chain performance in Thailand.