Client Support Manager managing a team of 3 - 15 agents. Overseeing agents, leading KPIs, coaching, and participating in hiring processes.
About the role
- Praxismanager:in managing patient care and supporting veterinary colleagues in Berlin. Overseeing practice operations and team management while ensuring an excellent customer experience.
Responsibilities
- Primary contact and receptionist for our animal patients and their owners
- Assist veterinarians with examinations, surgical procedures and sample processing following individualized onboarding
- Practice management and team support, including procurement, billing verification, shift and sick‑leave coordination, complaint handling, and process and performance optimization
- On‑site contact for Rexies, acting as the interface between the clinical team and the administrative office, and driving the implementation of new processes and changes
Requirements
- Completed advanced training as a Practice Manager and/or as a Veterinary Nurse (TFA)
- At least 5 years of professional experience in the healthcare sector with initial leadership responsibilities
- Excellent communication skills with clients and colleagues
- Passion for companion animals and for improving the customer and employee experience in veterinary practices
Benefits
- Personal allowance for fitness or mental health and support for your professional development
- Above‑standard pay (bpt TG II + Rex supplement) plus holiday and Christmas bonuses
- No night or emergency on‑call duties; flexible hours (part‑ or full‑time)
- Early scheduling, 30 days of vacation, and a permanent contract
- Healthy snacks and drinks, plus regular team events to foster team cohesion
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Senior Manager de SP&A liderando proyectos estratégicos en Rappi. Focalizado en análisis y estrategias para mejorar el rendimiento y la rentabilidad del negocio.
Change Manager ensuring SMCjv's contractual entitlement and managing project risks for HS2. Interpreting project communications and leading accurate pricing of change entitlement.
Trusts and Foundations Manager responsible for securing funding partnerships at The Sutton Trust. Focus on relationship management and impactful fundraising strategies.
Manager leading fraud response program for debit card fraud at Fidelity Investments. Collaborating with business units to enhance fraud detection and investigation processes.
Executive Branch Manager at BOQ Group, guiding Albany Creek and Chermside branches. Leading digital transformation and driving performance through strategic initiatives.
Senior Manager overseeing enterprise platforms and data solutions for Ferguson, a supplier across multiple industries. Leading initiatives that align technology with business goals.
Technical Operations Manager overseeing BioCNG, CNG, and LNG station operations in Germany. Ensuring maintenance, compliance and safety of alternative mobility infrastructure.
Contract & Claim Manager role in contract and claim management focused on construction and infrastructure projects at a global consultancy. Engaging in complex projects and managing claims across project phases.
Supply Planner coordinating with contract manufacturers and managing inventory levels. Analyzing demand forecasts and tracking supply chain performance in Thailand.