Hybrid Senior Analyst, IT Support Services

at American Tower

• Job title: Senior Analyst, IT Support Services
• Job type: Full Time
• Experience level: Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Tech skills: Azure
• Location requirements: Hybrid, SAO PAULO, Brazil

About the role

• Senior Analyst supporting Microsoft collaboration tools and automation for American Tower's IT organization. Ensuring digital experiences through governance and technology adoption in a fast-paced environment.

Responsibilities

• Administer and support Microsoft 365 platforms, including Teams, SharePoint Online, OneDrive, and Copilot, ensuring optimal performance.
• Deploy, configure, and troubleshoot desktop services while automating tasks with PowerShell and Tanium for efficiency and standardization.
• Monitor endpoint health and compliance using Tanium, implementing security policies, baselines, and patch management.
• Lead major incident responses and perform full root cause analyses for collaboration and endpoint service disruptions.
• Define and manage operational metrics, service level agreements, and compliance dashboards for Microsoft 365, Intune, and endpoint visibility platforms.
• Administer Microsoft Entra Conditional Access, Multi-Factor Authentication, and identity lifecycle governance to strengthen security posture.
• Manage service reliability by monitoring Microsoft 365 health, Azure Service Health, and incident trends to proactively mitigate risks.
• Collaborate with global Workplace and Infrastructure teams to implement automation pipelines using PowerShell, Graph API, Logic Apps, and Power Automate.
• Other duties as assigned.

Requirements

• Bachelor’s degree required, with a concentration in Information Technology, Computer Science, or a related field preferred.
• A minimum of 3 years of Microsoft desktop environments and collaboration tools experience required.
• Microsoft certifications (MS-900, MD-102, SC-300, or similar) preferred.
• Experience with Intune, Endpoint Manager, or Desktop Analytics.
• Knowledge of Zero Trust principles, endpoint hardening, and compliance.
• Enterprise or hybrid environment experience.
• Involvement in innovation, automation, or AI adoption projects.
• Hands-on Microsoft 365, Teams, SharePoint, OneDrive, and Copilot experience.
• Experience with Tanium for endpoint visibility, compliance, and patching.
• Proficiency in automation and scripting (PowerShell).
• Knowledge of Active Directory, Azure Active Directory, and Microsoft Entra ID.
• Strong written and oral communication skills, including the ability to present ideas and suggestions clearly and effectively.
• Ability to work with different functional groups and levels of employees to effectively and professionally achieve results.
• Strong organizational skills; ability to accomplish multiple tasks within the agreed-upon timeframes through effective prioritization of duties and functions in a fast-paced environment.