Customer Support Specialist guiding landowners through onboarding and supporting them in verification events. Collaborating with technical teams to ensure accurate project logging.
About the role
- Customer Service Representative at Gerber Collision & Glass managing vehicle repair appointments and communicating with customers and insurance partners. Ensures exceptional service delivery and administrative support for repair facilities.
Responsibilities
- Ensure consistent execution of WOW (Wow Operating Way) plan
- Schedule appointments for vehicle repair using Daily Demand Capacity Planner, CCC One schedule and proper scripting. (CCC One is our repair management system)
- Ensure timely retrieval of insurance assignments and obtain necessary repair authorization documentation in order to dissemble vehicles for repairs
- Prepares RO (repair order) work packet consisting of QC (quality control) check list, work order, parts list and windshield tag used to record the proper indicators -R (rental)-NR (no rental)-G (Gerber pay)
- Records all communication with customers or insurance partners during the repair process using CCC One notes and selecting the appropriate communication type
- Confirms car rental information and updates CCC One with rental car usage information
- Manage ARMS (automated rental management system) throughout the day to ensure all vehicles appearing in the ARMS system are also noted in CCC One
Requirements
- High School Diploma or GED (General Education Diploma)
- Minimum: 1 year experience in a similar role such as administration assistant
- Preferred: 1 year in an auto body or similar work environment including previous customer service experience
- Ability to function well in a fast-paced environment, demonstrating multitasking ability while under pressure
- Strong attention to detail with a high degree of accuracy
- Knowledge of general office equipment and basic computer skills as well as good oral and written communication skills with strong sales drive and exceptional customer service
- Valid driver’s license.
Benefits
- Annual Paid Time Off (PTO) plans
- 2 weeks of Paid Parental Leave for Full time Employees who work a minimum of 30 hours per week
- 6 paid holidays annually
- Medical, Prescription Drug, Dental & Vision Insurance effective Day 1
- 401(k) Retirement Plan with company match
- Employer Paid Short-Term Disability & Life Insurance
- Additional Voluntary Life Insurance
- Continuing Education Opportunities
- Free Prescription or Non-Prescription Safety Glasses annually
- Annual Voluntary Uniform Stipend
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