Project Analyst for Grupo Boticário focusing on critical analysis, project planning, and stakeholder engagement for collection processes. Overseeing project activities and ensuring quality standards are met.
About the role
- Senior Process Associate managing accounts receivable and collections at Genpact. Requires French and English proficiency, with a focus on customer interactions and dispute resolution in a hybrid setting.
Responsibilities
- Work closely with Team leader and Team members; take over Team leader assigned tasks and prioritize based on business need and impact.
- Perform Senior AR Specialist daily activities: complete daily tasks and supports others with coaching on completion of metrics
- Timely and actively contact external customers regarding unpaid invoices, and do the follow-up based on the case.
- Validates reasons for delinquency using appropriate sources of internal / external information
- Analyzes reasons for non-payment / reasons for disputes with internal / external customers and find the root causes
- Analyze miscellaneous items / open credit balances of customers, and actively communicate with the customer to allocate them properly / to process refunds
- Prepare and process accounts reconciliation in communication with external / internal customers
- Analyze disputes root causes based on communication with external customers / dispute resolvers monitor and escalate delayed resolution of disputes
- Prepare regular and ad hoc analysis of her / his portfolio situation, define priorities for contacting customers
- Regularly analyze in meetings with internal customers further actions for top collectable / disputed / miscellaneous cases
- Process shifting of uncollectable items for legal actions / ensure processing of write-offs
- Works or helps and guides junior colleagues on difficult account reconciliation / escalation cases.
- Manage complex customer accounts.
- Acts as a buddy of new joiners during business specific training, shadowing.
- Is the second voice collector within the team on escalated, aged items.
- Run existing reports on a daily, weekly, and monthly basis.
- Improve & maintain reports based on the I2C standards.
- Learn and develop soft and hard skills based on Genome Profile setup.
- Resolve customer inquiries promptly & accurately, by understanding customer market & needs.
- Proactively contact customers for timely collection or resolution of aged receivables, by regularly collecting & analyzing customer data.
- Have a controllership overview of the dunning cycle/letters.
- Validate that reports meet risk & financial requirements.
- Coordinate Payment Plan proposals, pre-bankruptcy and pre-receivership recoveries once approved by the risk department.
- There may be an opportunity to take part in special projects, for those interested in personal / professional development opportunities.
- Accomplish all responsibilities in line with client compliance and integrity requirements.
- Create, update, revise, and submit standard operating procedures for approval.
- Follow the training plan set by management, complete it on time, and highlight potential risks for delays.
- Act as a backup or cross-trained for another process or scope of work.
Requirements
- Full professional knowledge of French, min. C1 and English min B2.
- Business School Degree or qualification or minimum relevant work experience directly related experience to either cash collection or customer service, ideally in a multinational environment.
- Ability to work under pressure in a dynamic environment.
- Microsoft Office proficiency, especially Excel.
- Cash collection skills, with detail orientation.
- Basic financial analysis skills
- Ability to be hardworking and to think “outside the box”.
- Interpersonal and teamwork skills.
- Verbal and written communication skills.
- Problem solving
- Cultural awareness in a diverse and international environment.
- Thirst for learning.
Benefits
- Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation
- Make an impact – Drive change for global enterprises and solve business challenges that matter
- Accelerate your career — Get hands-on experience, mentorship, and continuous learning opportunities
- Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
- Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Manager of Credit Risk and Collections at Toll Group overseeing credit assessments and debt management. Ensuring adherence to credit policy and optimizing risk management in a logistics environment.
Collections Associate enhancing cash flow at UPS through effective collections and customer interactions. Managing billing inquiries and analyzing collection reports with strong organizational skills.
Manager overseeing reimbursement strategies and operations for Specialty Pharmacy. Leading a team in Indiana with strategic direction, compliance, and collaboration in healthcare.
Collections Analyst managing receivables and collections strategies at Honeywell. Reporting to Sr. Collections Supervisor and working in a hybrid schedule.
Account Specialist managing collections for delinquent accounts within the real estate sector. Collaboratively working with tenants, property managers, and generating receivables reports in Conshohocken, PA.
Sachbearbeiter/in Inkasso at Vaudoise Versicherungen handling financial documentation and client communication. Supporting legal processes and enhancing efficiency in the accounting department in Lausanne.
Senior Analyst in customer experience focusing on collection strategies at Vivo. Responsible for managing mailing volumes and communications with clients.
Collections Specialist managing a high - volume B2B accounts receivable portfolio to ensure timely payment. Collaborating with internal teams and representing the organization with professionalism.
Manage purchase orders, timesheets and invoicing for public sector clients. Lead collections, dispute resolution and provide administrative support for tenders.