Senior Analyst in customer experience focusing on collection strategies at Vivo. Responsible for managing mailing volumes and communications with clients.
About the role
- Sachbearbeiter/in Inkasso at Vaudoise Versicherungen handling financial documentation and client communication. Supporting legal processes and enhancing efficiency in the accounting department in Lausanne.
Responsibilities
- Independently and fully manage case files from the initiation of debt enforcement proceedings
- Establish and maintain a variety of written and telephone contacts with Vaudoise agencies, debt enforcement and bankruptcy offices, courts, and clients
- Analyze financial situations and grant or negotiate appropriate payment terms
- Monitor and process incoming payments in close collaboration with the collections department
- Support and advise Vaudoise agencies on all matters related to legal proceedings
- Actively contribute to the continuous improvement of monitoring and collections processes by proposing enhancements
Requirements
- Completed commercial apprenticeship (EFZ)
- Very good spoken and written German and French; knowledge of Italian is an advantage
- Good knowledge of the Swiss Federal Act on Debt Enforcement and Bankruptcy (SchKG) and several years of experience in this field in Switzerland
- Confident user of common MS Office applications, particularly Excel
- Independent and efficient working style with the ability to set priorities correctly and meet deadlines
- Structured and careful approach with strong organizational skills and a sense of responsibility
- Curiosity and a broad interest in the variety of tasks
- Commitment and a responsible attitude to help foster an open and constructive working climate
Benefits
- A healthy working environment within a cooperatively organized company, recognized as a “Great Place to Work”
- Comprehensive social benefits and flexible working conditions
- Human-centered values that prioritize employee well-being
- A role within a dynamic and motivated team
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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