Manage purchase orders, timesheets and invoicing for public sector clients. Lead collections, dispute resolution and provide administrative support for tenders.
About the role
- Collections Specialist managing a high-volume B2B accounts receivable portfolio to ensure timely payment. Collaborating with internal teams and representing the organization with professionalism.
Responsibilities
- Manage an assigned portfolio of 1,000+ open AR items including invoices, credits, and unapplied cash.
- Conduct collection outreach via phone, email, and statements in accordance with departmental SOPs.
- Research and resolve billing discrepancies, short payments, and unapplied cash.
- Document all collection activity in the collection system to ensure accuracy and transparency.
- Negotiate payment arrangements when appropriate.
- Escalate delinquent accounts according to established guidelines.
- Collaborate with Billing, Operations, and Cash Application teams to resolve disputes.
- Generate and analyze aging and cash reports using Excel (Pivot Tables, VLOOKUPs).
Requirements
- Associate’s degree preferred; High School Diploma or GED degree required.
- Minimum 3 years of B2B collections experience, with a proven track record of meeting or exceeding collection targets, reducing Days Sales Outstanding (DSO), and minimizing past-due balances.
- Intermediate Excel skills (Pivot Tables, VLOOKUPs, filters).
- Experience with ERP/accounting and collections systems (we use Flex presently - migrating to My DSO Manager).
- Strong verbal communication skills with the ability to confidently conduct payment discussions and negotiate resolutions.
Benefits
- Attractive salary/benefit package
Job title
Job type
Experience level
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Degree requirement
Tech skills
Location requirements
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