Human Resources Operations Subject Matter Expert managing ERP implementations for a manufacturing client at Genpact. Leveraging analytical approaches and consulting for operations excellence while leading transformation efforts in a hybrid work environment.
Responsibilities
Leverage appropriate advanced and sophisticated methods and approaches to synthesize, clean, visualize and investigate data as appropriate to deliver analytical recommendations aligned with the business need
Consult to identify risks and opportunities that impacts the performance of the business and convert them into analytical solutions and provide appropriate actionable insights
Identify and convert new savings opportunities through customer nuances, trending (deductions, payment etc.)
Client Relationship management: Constantly communicate with client and internal stakeholders to build a strong relationship that is essential for seamless delivery of services
Operational excellence – governance, weekly utilization, project prioritization, team resource optimization etc.
Responsible for leading the design and implementation of an ERP solution-delivery of project deliverables including blueprints, functional and technical specifications, system configuration, testing, training, and go-live support.
Identify and drive process improvement opportunities, projects aligned with business initiatives and customer needs.
Collaborates inside the company with members of the team, peers and Operations council, with the client stakeholders or other internal teams to accomplish the allocated objectives.
Contributes to the procedure and process maps design and updated, ensuring the nuances and details are captured.
Contributes to defining the KPIs of the process.
Requirements
Language level: French and English C1
Relevant experience of Human Resources Operations and SAP or other ERP project implementation experience is mandatory.
Graduate with Basic Accounting Knowledge and analytical skills
Good Leadership skills
Should understand Operations KPIs
Should have comprehensive knowledge customer onboarding process
Ability to initiate & execute performance improvement plans
Should have successfully completed performance improvement projects
Ability to establish credibility and rapport with all key stakeholders, internal and client
He/she should thrive in a fast-paced and ambiguous environment
Should have done volume forecast & capacity planning
Ability to handle pressure
Benefits
Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation
Make an impact – Drive change for global enterprises and solve business challenges that matter
Accelerate your career — Get hands-on experience, mentorship, and continuous learning opportunities
Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Job title
Human Resources Operations Subject Matter Expert – Domain Trainee – French
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