Alternant participating in commercial development for a retail partner in Blois. Engaging in various tasks related to marketing, client relations, and stock management.
About the role
- Consultant in Dialogmarketing bei GELSEN-NET für Kundenberatung, Verkaufsanrufe und Kundenservice in der Emscher-Lippe-Region.
Responsibilities
- Advise customers on products and services
- Assist customers in resolving issues
- Conduct sales calls and perform cross-selling
- Handle customer inquiries and ensure high customer satisfaction through friendly and helpful communication
- Record and document customer information and inquiries in a CRM system or database
- Prepare reports on call volume, customer feedback and other relevant metrics
Requirements
- Completed commercial vocational training, ideally as a Dialog Marketing Clerk (Kaufmann/Kauffrau für Dialogmarketing) or an equivalent commercial qualification
- Knowledge and experience in customer service
- Ability to sell with a customer-oriented approach and to quickly and effectively identify solutions
- Strong verbal and written communication skills
- Confident, de-escalating manner even in challenging customer interactions
- Ability to work independently and in a structured way
Benefits
- Salary according to TVöD (collective public-sector pay scale)
- Attractive social benefits
- Flexible working hours and locations
- Modern working environment
- Health-promoting working conditions
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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